I don't enjoy visiting this place, as a Rochester resident you have to park at Blue Boar Car Park and pay, which is the first frustration. Then there's the opening hours, which on more than one occasion have been different to the advertised opening hours, which means you have a waste of time and money. Then there's the fact my item that was not delivered a CD by the way was returned after four working days, days in which I WAS WORKING AND COULD NOT COLLECT. The lady I spoke to couldn't have come across more condescending and disinterested. I would recommend to avoid, BUT YOU DONT HAVE A CHOICE
Most staff are lovely but there is one woman, I don’t know her name but she’s awful every time. Very rude and condescending, I try to use other branches now. She was also rude to my partner when he went in and she didn’t help him, so I went in later that day to try and get my item posted. When I asked her about the conversation they’d had she started shouting at me and told me not to “start” on her. The manager couldn’t care less about her attitude either.
Have used this post office many times, I'm usually served by an older gentleman who I believe is called Glen who is a pleasure, however unfortunately cannot say the same about Michele who I was served by today. Condescending attitude and then when I was grabbing some packing tape and medication for my grandma from the shop, I overheard her making things up about me to her colleague, framing me as a bad customer claiming I "got the hump" when she told me I didn't have enough postage on 2 of my items, which is not the case - i apologies as I had already explained I dint usually use stamps, but I had found these at home, and just paid the extra. Dropped their voices when they realised I was still on the premises.
Been under new management for many months now and the shop and post office have improved 100%. Very polite and helpful, and range of products have increased. The post office and shop have become more valuable than ever.
The lady I spoke to on the phone was so rude. She would constantly interrupt me and say the wrong thing. Not impressed.
I cringe every time I use this branch due to the poor attitude of the staff. Recently walked out after being overcharged. I now try to use other branches when possible.
The staff are amazing and always so helpful, cheerful and efficient.
Have always found staff friendly & helpful. Polite & informative about the services they offer.
Unhelpful rude staff. Even the manager is rude and couldn't care less
It's difficult if you need to pick a package up, you have to pay for parking and there are very few spaces nearby.
