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Pottery Barn

  1. Woodcliff Lake
  2. Chestnut Ridge Bar

Reviews, get directions and information for Pottery Barn

Pottery Barn
"Pottery Barn offers expertly crafted home furnishings and decor. A multi-channel retailer with a vibrant ecommerce site, inspiring catalogs and brick-and-mortar stores all over the world, they got their start in 1949 in Chelsea, New York. Shop furniture, bedding & accessories designed to help you create a home that's as beautiful as it is comfortable."
Address: 403 Chestnut Ridge Rd, Woodcliff Lake 07677
Phone: (201) 307-1684
State: NJ
City: Woodcliff Lake
Street Number: 403 Chestnut Ridge Rd
Zip Code: 07677
categories: home decor



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Reviews
We bought the Cameron Slope Arm Sleeper Sofa. The help at Tices Corner NJ was great. The build and delivery was prompt and the delivery guys were super nice and careful. Really great experience!
I love this store. Pricey, but interesting stuff you won't find elsewhere. I like that so many items are seasonal, so there's always a reason to go back. The downside of seasonality is that quite a few of the items are stocked in limited quantities. The staff at this store is unfailing nice and so helpful. They make shopping, and even just browsing, such a pleasure. I took off one star because the store now closes at 7pm! Who closes at 7?? Especially three weeks from Christmas. This is a real pain for people who work during the day. It seems that they don't want our business.
Visited on black friday and had a design appt here. Allison was helpful and pleasant despite being pulled in various directions. There was constant communication prior to confirm. I met Allison and she was knowledgeable and did not get flustered with the computers being down.Perhaps an "appt sign" at the workstation would ensure clients get the time without interruption. Looking forward and hoping my order will be delivered on time and without any issues.
I was there to purchase this trip and with the help of saleswoman understood that there were two types of quilts available. Also had everything I wanted ordered for me and shipped to the house I never feel right getting help, but this time it paid off.
I don’t think I’ve ever posted a negative review before. I am so upset that here is the first! We have purchased tons of furntiture and decor from PB over the years. We have experienced substantial delays over the last year - some of which were understandable. Most recently, however, we ordered a set of two chairs. We ordered them based on the representation that they would be delivered timely. They were delayed on multiple occassions. THEN when they were both to finally be delivered, only one of the two was delivered. When only one was delivered, we were going to deny the order, but were told the other one was simply left at the warehouse and would be delivered later the same day. We were then told it would be delivered the next day. We were then told it was lost. We then said that we wanted a refund for both and to have the delivered chair picked up. The chai bc r was later picked up. HOWEVER, we STILL have not received a full refund for the chairs and the representative consistently tells us they have to 'speak with the vendor' before issuing a refund. This is absolutely unacceptable and, now months later, ridiculous! We absolutely loved the products, so this is a very unfortunate situation. Stay away from PB for now as their customer service and financial processing are horrific!
Joann was so helpful! We had limited time to shop but she patiently showed us the different ‘oatmeal’ colors! Warm and friendly:
DO NOT order from Pottery Barn online. I ordered furniture in September which was supposed to be delivered today Oct 30. I got a call at 11 a.m. today that the furniture would not be delivered because two of the items were not it. Really? How is this possible? Aren't these things tracked by computer? I just spent a half hour holding on the phone for someone in customer service to pick up. Did not happen. I have no idea how much longer I will be waiting and I have no way to contact customer service. I would NEVER buy furniture from these people again.
Don't buy anything from this store and Pottery Barn in general. I purchased furniture almost a month ago and it's still not delivered nor have they given me a delivery date. We called the corporate office and they are horrible at following up about our order. I won't be ordering anything from Pottery Barn again. Horrible customer service all around
Pottery Barn, a sister store to William Sonoma, is a chain. It has cute decorative objects and good quality furniture. Though the prices are a little high. The trick for furniture is when they have a display sale. Then you can get stuff at a discount.
Ordered a bed from Woodcliff Lake store. Never arrived. No one contacted me. Many anxious calls. No results. Waste of time and money.
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