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Pottery Barn

  1. Monterey
  2. Monterey Bar

Reviews, get directions and information for Pottery Barn

Pottery Barn
"Pottery Barn offers expertly crafted home furnishings and decor. A multi-channel retailer with a vibrant ecommerce site, inspiring catalogs and brick-and-mortar stores all over the world, they got their start in 1949 in Chelsea, New York. Shop furniture, bedding & accessories designed to help you create a home that's as beautiful as it is comfortable."
Address: 1300 Del Monte Ctr, Monterey 93940
Phone: (831) 643-9615
State: CA
City: Monterey
Street Number: 1300 Del Monte Ctr
Zip Code: 93940-6149
categories: furniture store



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Reviews
Stopped by at this store to start looking for some furniture for my house, we spent about 25 minutes walking and looking around. The staff were just looking at us and talking to each other. No greeting, no questions asked if we need help…. Another client comes who is American and they started talking to her and still not us!!! Words cannot describe how I felt with this unprofessional behavior and attitude, only one girl came at the very end and said let me in to if you have questions. Who was not white… Hope the headquarters see my review!!
I bought a dining room table fall 2019. Within about 8 months the finish started coming off in places and has gotten significantly worse. After months of trying to get customer service to do something - ANYTHING - they told me I should have the table refinished.. I asked what their warranty is on the furniture and was told 1 month. For over $4000 for the table and bench, a 1 month return warranty policy????? I have purchased tables, a sofa and beds from PB/West Elm/Williams Sonoma group and even worked there years ago. I could not be more disappointed and will not be shopping with them again.
I purchased a couch for approximately $3000 and paid for professional delivery. The couch arrived with one foot broken. The delivery person took a photo and reported it, he said someone from the company would be in touch with me same day. I sent an email myself reporting the problem just to make sure. No response. I called the store a few days later and they reported the problem. I got an email acknowledging their report and asking for photos. They said expect to wait 2 weeks to hear back. I sent more photos and waited 2 weeks. Again no response. After contacting the corporate office I finally got a response but it took over 2 months for the repair. The bottom of the couch still doesn’t look right. Horrible customer service.
Will never step foot in this particular store ever again unless one of the mangers that I dealt with no longer with this store. Horrible experience with her.
I purchase a duvet cover, now the prices has dropped for black Friday. The rude manager will not price adjust, so I repurchase the duvet cover. However, the shams were displayed on a bed, again she would not give additional discount. You lost a valuable customer!
Want to give, Julie, a Shout Out for her competent, tireless Customer Service. She was awesome!!! So helpful and pleasant. I wrote a note for her mgr., but the next time I was there, I found out that Julie never got her 'pat on the back'. I understand long days, being tired, forgetting, but after my note was handed to the right person, Julie never heard about it? You have a most wonderful lady there, please treat her well. She's so worth being appreciated! Sometimes, a little recognition is a all we need. Thank you! Love Pottery Barn. MCH, former Host for Clint Eastwood PBH, former Head Pro/GM for Pebble Beach
Worst customer service I have ever experienced. The sales people are rude and tacky. One woman put her face on my throw to smell it as she did not believe me that it hadn't been laundered. She had a cold!!
Nice quality goods with great displays to give you ideas. During seasonal sales I always find a nice new decorative piece or even a gift.
Could have been helped more than I was....
October 5, 2018 The Pottery Barn is a kind of overpriced knick knack shop for people with a lot of disposable income. Pottery Barn offers bedding, things for our bathrooms, and kitchens too. No better quality than can be found at Macy's or Kohl's. Got to admit Pottery Barn displays are quite good. And, their seasonal items are eye catching.
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