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Pottery Barn Kids Green Hills Mall

  1. Nashville
  2. Greene Department Store
  3. Nashville Department Store

Reviews, get directions and information for Pottery Barn Kids Green Hills Mall

Pottery Barn Kids Green Hills Mall
"Pottery Barn offers expertly crafted home furnishings and decor. A multi-channel retailer with a vibrant ecommerce site, inspiring catalogs and brick-and-mortar stores all over the world, they got their start in 1949 in Chelsea, New York. Shop furniture, bedding & accessories designed to help you create a home that's as beautiful as it is comfortable."
Address: 2126 Abbott Martin Rd, Nashville 37215
Phone: (615) 385-2567
State: TN
City: Nashville
Street Number: 2126 Abbott Martin Rd
Zip Code: 37215
categories: furniture store, department store


Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 10:00 - 21:00
Sunday: 12:00 - 18:00


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Reviews
No problem with our order. Ordered two items in the store and was told they would arrive within 6-8 weeks. Only waited 5 weeks and everything arrived. White glove service was excellent. They called to make sure it was ok because they were going to be 30 min prior to the delivery window. They wore white gloves and shoe covers. Everything was done exactly right. Happy with the delivery service.
Terrible delivery service. Don’t pay for their white glove delivery. It’s a nightmare. They canceled our first delivery date an hour into the 2 hour time frame they had given us because our items were, “Too big for the truck.” They said this happens sometimes if you’re the first stop. Well I request not to be the first stop for the next available delivery day, and guess what? They scheduled us for the first stop again. They are a joke. Save yourself the time and frustration.
Top notch store with excellent customer service. It makes spending a lot of money for a beautiful piece of furniture almost pain free. Highly recommend.
I visited the store on a Sunday afternoon. Very few other shoppers that day. A saleslady offered, three times, to find a product for me by calling other stores. Twenty to thirty minutes later, she still hadn't attempted to find the item. I finally left. Why offer if you won't follow through?
I would give the actual store in green hills a 5 star because the people at that store are on your side and on your team. But once you order it I wish I could give a zero star. From there it is the worst service to expensive stuff I’ve ever seen. The deliver service is a joke, the pottery barn corporate is a joke, and everything in between. We ordered stuff in May and they still don’t have our stuff to our house. Sent us the wrong glider, had a delivery date and didn’t even show up, had another deliver date and had to take off work to accept the stuff and then they don’t show up and then 20 minute before the allotted time is up they call and say they’ll be 4 hours late. This company is terrible and it doesn’t surprise me that the store front is closing down. Really was expecting a lot more from Pottery Barn kids.
Great class on candles and lighting for indoors and out. Susan was very knowledgeable.
Ordered a bell candle from the catalog and it was shipped from this location. Whoever packed the item needs to learn ‘packing 101’ - you don’t ship two piece glass items together so that they bang around during shipping. Item came in many pieces - very disappointing….
Go anywhere else! Me and my fiancé ordered a sectional from them and were told a date that it would be ready which was last week. We understand things are backed up due to everything going on and it’s not a big deal that it’s backed up the problem is the customer service. We have talked with customer service 3 times now. The first two times we were told the product was finished and in a warehouse and it should be shipped any day. They also told us that they were looking into why it hadn’t shipped and we would get a call within 48 hours we had to call again and again to get an answer. It turns out that the sectional hasn’t been started and is going to be delayed at least two months. We had to talk to customer service 3 times to get the actual answer. To be fair the people we talked to the third time were very helpful but it is unacceptable to have to call that many times to get the answer. Also the employees in the store are awful and rude.
My daughter would not enter this store with me, due to her own experience. Her words to me, as I entered, were "prepare to be treated like garbage"! And, she couldn't have been more right. From the moment I entered, the man working there was as rude as he could be. The whole experience was horrible. I decided to buy my item else where. I will never shop there again. I have to wait for snail mail, to send me credit for my return, as well. A ridiculous policy, in this day in age. This isn't his fault, but his snide manner when he informed me was. My advice...give your business to some one who deserves it. This experience was a bad as I have had in a store, in a long time.The woman that works at this store, was equally as rude to my daughter.
My wife and I came here while on vacation from St. Louis and compared to our Pottery Barn, this place is a dream! The staff was OVERLY friendly. We were helped by Katie at first and then later by the store manager Meryl who went out of her way to give my wife and I a decent discount on our purchase. Also, the store is stunning. They have floor to celling windows that let in tons of natural light!
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