I have been in contact with them since yesterday over a misunderstanding. Lynn, promised to call me back and never did. The bank has released my vehicle, just waiting for Premier to relay it to the people who have my car. Now it’s Saturday, they are closed, and I have to pay a storage fee for 3 additional days. I am NOT happy. 24/7 agents is a total lie. Absolute joke of a company. It’s next to impossible to get ahold of anyone.
Got a huge nail stuck in my brand new tires. Nobody emailed me back. No call number to get a real person to talk to me.
They gave me an empty key fob. No battery. Uncut for $275. They told me to contact the bank they charged the $275 because that was what they were giving me for the $275. That call it a "CUT KEY" I bet if their records were investigated... There's probably a ton of other people who've been charged for something they didn't do. So WHO'S POCKET IS THE MONEY GOING INTO. They are literally robbing the banks & their customers.
Just called their Hanover township office and the recording says the # is not in service, how is anyone supposed to get anything don
They were very professional and courteous, they understood what my situation was and gave me the information I needed to remedy my situation. Nobody likes being in this predicament but thing happen and I was happy the way it was handled on their end.
Unable to get my things thanks to them. They may cost me my job.
This company will purposely hold your vehicle hostage to accrue additional fees even after you satisfy your payment obligation. The creditor Ally Financial uses this company. Be wary of the tactics used.
never picks up the phone
Number listed is not in service
Never answered phone calls. Not very professional.
