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Prime Storage

  1. Salem
  2. Swampscott Storage

Reviews, get directions and information for Prime Storage

Prime Storage
"At Prime Storage, we know that behind every door is a story, and we want to be a part of yours. We're here to provide solutions to meet your individual needs. Whether you're moving or renovating, own a business and need space for inventory or seasonal equipment, packing up your college dorm for summer, or looking to store your classic or seasonal car, RV, or boat, Prime Storage has self storage units of different sizes that work for you, your budget AND your schedule."
Address: 38 Swampscott Rd, Salem (Massachusetts) 01970
Phone: (978) 705-6277
State: MA
City: Salem
Street Number: 38 Swampscott Rd
Zip Code: 01970
categories: storage facility


Opening Hours

Monday: 09:30 - 18:00
Tuesday: 09:30 - 18:00
Wednesday: 09:30 - 18:00
Thursday: 09:30 - 18:00
Friday: 09:30 - 18:00
Saturday: 09:00 - 16:00


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Reviews
Matt was a wonderful in walking me through the options I had and was very kind and informative in showing me two different storage units and offering his experience and tips in helping me with my decisions. The units are clean and the temperature is wonderful. The numbering of the units could be better but overall I would recommend Prime Storage as an excellent business and the customer service is great! Thank you! Kathy McLaughlin
They have you sign a contract stating their units are temperature controlled which is an absolute lie regarding storage unit one. The air quality is so horrible. Definitely bad news if you are asthmatic. It's criminal to force someone to sign such an egregious agreement of false pretense. I’ve been a tenant there for about 4 1/2 years, sad to say. And that last rent increase was a horrific amount. Not a well maintained facility either. I was lied to when Prime took over regarding the date my rent was scheduled to increase by the manager at the time. They charge rental insurance without my consent, right when the pandemic started. I could not get to my PO Box because no one was allowed to leave their homes. Was unable to retrieve my mail because of this. I find the timing of that to be suspect. A huge portion of the units were occupied by artists. So many of us moved out. Before I moved in under the original owners I was put on a waiting list because the demand was so high. Now their facility has so many units available. I feel it's all about the money with Prime. My question is why such a conglomerate business could not supply what they claimed they offer?
Never had any problems.ALWAYS had an answer for any of my questions. Friendly, happy staff. The place is very very clean all the time. I have recently emptied my unit and I can say for sure is, If I ever need a storage unit again I will be at Prime Storage. And I would like to say to the staff is THANK YOU and Happy New Year Lesilie M.
Please please please, find another storage. Our unit was occupied and no other large units were available, so we were in panic trying to find another place last minute. They could not be more indifferent to the whole situation and absolutely ignored the issue on the end. I-storage in Peabody is what we ended up using and couldn’t be happier. Prime did not have our unit ready - and someone else’s items were in there. On top of having the unit we booked not available, they refused to refund us the money. Also, before booking please go there and check out the units first - it will be nothing like you would expect.
Tina at Prime Storage Salem, MA was very professional and extremely helpful with my storage needs. Very patient too. I probably shouldn't say this, but she saved me money. Thanks Tina!
You give a special offer on 2 units and within a year you raised the price 3 times over doubling the price. When i asked for it to be reconsidered you adjusted it down and then turned around and raised it more -extremely difficult to communicate with and extremely poor customer service!
Paul was incredibly helpful at the front desk. He was quick with the paperwork and showed me to my unit. When I came back to get a smaller unit later on, he got me exactly what I needed and even found me another unit within the same building. Prime storage’s facility’s are very clean and safe, they have security driving around even when the office isn’t open. Highly recommend and would definitely use them again!
Easy experience booking, touring, and paying with Prime Storage. Paul was very helpful and took the time to explain everything, making sure I understood along the way. My experience renting my unit was overall straightforward and didn't require much effort on my end. Great customer service and location!
I'd like to give 5 stars; clean, convenient, great price. I would've stayed for a decade! Unfortunately they nearly doubled the rent after 6 months. So BUMMED! Had to ask neighbors for basement space. I'm on fixed SS income. Staff very nice. Had to leave. Not happy. 4 stars.
Matt was very knowledgeable and professional. He paid attention my needs and found the best solution. Very appreciative of his efforts. I will definitely recommend Prime Storage to all my family, friends and colleagues.
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