Reviews
If you are lucky enough to get an appointment they do not follow through. You call them and they “will call you back” never saying in what century. I used to love this office but since they do not want to see sick people they have gone down hill. Whatever happened to real doctors?
Although the front desk is difficult to get on the phone, I still give Dr Ramadan 5 stars. He is knowledgeable and informative. He is also very helpful, and well tempered. He promotes a healthy lifestyle. I truly cannot recommend him enough.
I love Dr Reddy, I feel he checks everything for you and really takes the time he needs to with you. However, I think the office staff is awful. They called me to tell me to increase my dosage to 20. They already increased it 3 months previously. They didn't know because my chart wasn't updated. Wait time to talk to office staff was 35 minutes today. 20 minutes last time. I've been to CVS 4 times trying to get my meds. I've called the office 4 times in regards to it. Nothing solved still waiting. That's the normal too. I'm frustrated to say the least.
I will echo what similar comments are saying. I really like my ARPN but WOW does it take a long time to get in touch with someone, I don't always remember this being the case. Hopefully they hire new/competent staff to actually answer the phone in a timely matter
If I could rate it less than a 1 I would. If you can actually get in with a Dr./APRN you might have a shot. But the front desk is the absolute worst! They don't call you back. They don't refer you when they should. They don't fax records even if they say they do. They are rude, incompetent, and do not care about their patients. Go somewhere else.
I had good experiences with my doctor here for awhile. Now I cannot make an appointment I called 6x today. I need to see someone, soon- my symptoms are not ones that can wait, nor are many patient's. I also called last month because I very clearly had Covid a second time after being exposed at work. I had tested negative, then positive 3x. I was told I had a cold, and to say home fir a day. It's sad I was more informed of the shortened rei infection time than my physician. I cannot believe I was more informed. I stayed home until I was well, and tested negative. I would never want to get someone sick, but apparently they are ok either it here.
Dr. Ryan is terrific … listens to hear not to talk … then gives a thoughtful clinical response. The office in making/changing appointments is ridiculously slow and/or unresponsive. Geez, hold time on phone is longer than the Ming Dynasty.
No stars. The few good employees do not outweigh the problems. Many staff members have an attitude. The right hand doesn't know what the left is doing. Lab results from a urine sample showing ecoli phoned to patient 18 days after test!!! The list goes on. They do not care.
I absolutely love Dr Bryant and trust him more than any other Dr I've worked with, but it is next to impossible to call this office and get through. Today I saw a missed call from the office so I tried to call to find out what it was about first 2 tries 20 minutes with no one picking up . Third try someone picked up after 7 minutes and supposedly put me to the person who called only after 20 more minutes on hold I had to hang up. I am at work wasting my companies time in addition to my own. If I gave customer service this poor I would be out of business. Not to mention this has been going on for over a year now.
We called at 9AM and it took all day to get the medications ordered at our pharmacy. 30++ minutes on hold, I finally hung up. Many more calls. Same excuse, they're busy with covid. It's been this way since before covid and has only gotten worse. It's mind boggling how a medical practice can be run so poorly.
