My family and I stayed in the 3 bed/3 bath villa. It’s a gated property. The rooms were clean and spacious! The master bedroom is huge!!! The pool area is nice also. The villa was two story which I didn’t know before hand. Staff were great and attentive to any need we had. The only thing that could improve is I think they should have more towels and wash cloths in the room however, all we had to do was request them from the front desk and someone delivered them in a matter of minutes! Over all a great place and we will definitely be returning!!
When my friend and I arrived from the appearance I thought it to be a beautiful place of quality. We got to our room and there was no overhead lighting in the bedroom, the telephones did not work and neither did the television work during our entire stay. We were advised that there was an outage but the television in the breakfast area functioned just fine. When I asked, "how did the television work in that area" they promptly shut it off. There was a serious bug issue in the room, bugs were crawling all over the night table which housed the only lighting in the room, a lamp. We didn't sleep well once discovering this issue as we were afraid of transporting the bugs in our luggage and on our person; our hair and the like. Front desk was not helpful at all when calling from our personal phones to the front desk it was to no avail of no assistance. We've requested an itemized receipt and have yet to receive one. We were advised there was no manager on duty that he was away on vacation. Without any request and/or notice two guys showed up while we were in the room relaxing and one had bug spray and the other had a phone in hand. The entire experience was a disaster. I would never return...Kindness goes along way of which they had none. I am beginning to think that we were targeted against for whatever reason that may be but I would not give this place any "stars". The only person I can truly say that served us well was the gentleman that prepared our breakfast. Everyone else needs a reality check as to what it means to be in customer service business.
Very nice with great location. Restaurant and market across street and less then 20 to airport and 30-40 to beach. Room are nice but not great. Bathrooms need a little maintenance. Slow drains and pealing walls an clacking. Grounds are very well maintained. That why I gave it a 4 star.
Check in was not smooth as they needed a different card to charge room even though room was already paid for. The pictures are misleading. Pool was much smaller and barely anyone was there to help service. Restaurants were closed. Virtually everything was inaccessible. The room was nice although it looked like they hadn't cleaned since it was last used. Hair in the shower, very dusty and the fridge had food stains. If it wasn't for the restaurants in downtown Doral, this would've been a bust. Save yourself the trouble and book elsewhere.
Amazing location right in the heart of Doral. It's very close to the airport, with plenty of food options available close by. It's about 30-45 min from the beach depending on the traffic. Dolphin mall is 10-15 min away. The staff was friendly and the complementary breakfast was good. I stayed in a studio which is very spacious for 1 persons but can sleep up to 4 comfortably. If you are looking for a nice getaway without the beaches this is for you.
The rooms were big with a kitchenette. We got a great deal through Priceline for 1 night. The pool is beautiful. We did have to go inside for the restaurant to get food and drinks for the pool. Beautiful property! We would love to stay longer next time!
This place is awesome especially for family stay. There's a full restaurant and bar located in the lobby with the beautiful large pool outside. Pool also has a bar area! I enjoyed breakfast with omelet to order. I must say, I got a deal on this one. Rooms: Was very surprised when I entered the room. Big spacious room, bathroom, and balcony with a ceiling fan outside. My bed was perfect. Will be back for sure. Safety: There's a Security Officer at the entry lift arm gate. Walkability: My room was some distance from the lobby and pool area. Parking might be limited at night. Within walking distance to city shops and restaurants.
This place has great potential, but falls short as luxury accommodations. This property has been rehabed, yet some of the modernizations weren't completely done. Biggest hurdles - one way in and one way out of the property. The alley in is a mile long. The "fitness center" isn't too fit for much of a workout. No room service. Overall, great stay option for the nightly price. Just not too fitting as a luxury stay.
Save your money! I would give a 0 if I could. The rooms are extremely dirty. The The too smelled awful. Dirty tissues under the tv unit, hair and crumbs all over kitchen floor. Slow service at front desk and rude. No one speaks English and no towels for the pool. Disgusting. The pool area was ok, again no towels and the bar is never open. This was a short stay for us just one night and we tried to stay at the pool as long as we could. The room makes you feel dirty!!
I am truly disappointed with this Hotel! If I could give it a zero I would. The hospitality was terrible. The woman who checked us in was rude. For what we paid I think it was dirty, outdated, my husband believes it was the hang out for the cleaning crew who apparently was next door having there lunch. Complaining didn’t do much either. Will never go back there and would never recommend to my fellow vacationer’s!
