Prufrock's PCL

coffee tasted like battery acid

I've been here several times while studying at the adjacent library and most of the times I leave disappointed. The coffee leaves much to be desired, especially for the price. Their pastries sometimes are good, sometimes too old, and their customer service feels as if they're doing you a favor. Oh and ever since they remodeled their shop, they are now too fancy to serve a plain, old iced coffee. If you order one, they'll automatically charge you and serve you for a cold brew coffee. Not the same thing, people! Walk a little longer and get a better coffee from several other places on campus.

I was refused service after bringing a 12 oz reusable container. They claimed that they were required to fill their own cups. I even offered to pay for the largest size and still they refused. This is a fundamentally poor policy, both economically and ecologically.

I used to fan of this coffee shop until recently. I had already ordered, customized, and paid for a cappuccino, and my drink at the bar was messed up. Someone thought it was their drink and added cinnamon to it, realized it wasn’t their drink, and left at the bar. I asked the manager for a redo of my order and she looked at me like I had 3 heads. As someone who used to work in a customer service job myself, I was baffled! I wasted $8 total, for a messed up drink and then for a second drink I ordered to make up for the first drink. They’ve lost a customer.

This is a licensed location opperated by Aramark, and therefore credit card acceptance and gift card acceptance are limited They don't take Discover for some bizzare reason, and training of staff may be more limited than usual for this brand. Location is convenient for students and the prices reflect that. It's not the best coffee, but most of the time there isn't much of a line and they provide expedient service. The names of the drinks don't always correspond to what they make, so make sure you ask how they make the drink in question. Overall a good product and convenient location, 4/5 stars!

No basic costumer service. During the summer they close at 12. Which is stupid. I brought lunch from home and forgot a fork, the lady with short black hair was putting up the signs that they outside @ 12:02 and while I was walking in to grab a fork she said it was closed. I was like “I only need a fork!” And they wouldn’t hand me a simple plastic fork for my lunch. Do go there.

Worst customer service of any coffee shop in the city. Double check they charge you and serve you correctly! P.S. not very allergy friendly The coffee’s not great, but it sure is convenient.

UT Austin is a massive school with 40k+ students and they choose to put a coffee shop in the library that is only open until 4pm on weekdays?

The coffee is decent. The lattes are worth it. The line moves quickly. Make sure to ask for exactly what you want or you won't get it.

Not very busy. Get in and get out quickly