Reviews
Very secure storage. I think into our 3rd year here, but the price is $100+/month more now than when we moved in. Not sure what we got for the extra money, except the dirt blown under the door when they painted and resurfaced, or just cleaned the drive way in front of the units... About a foot or more of dirt covering anything close to the door opening. Not happy about that, especially if we're supposed to leave it clean when we move out... Like really soon.
I've tried to return the keys to the until 4 times. 4 times there has been absolutely no one to hand them off to. They're on the ground now, hope I never have to use public storage again
Received fantastic service from public storage. The space was clean and good for all my needs. Although I took the smallest area but that was enough for my stuff. It could fit around 5-6 boxes, 4-5 bags full of clothes and a few other smaller stuff. It had high very ceiling, so if you want to stand your bed frames vertically, you can do that easily. The manager Audrey at the location is quite helpful and courteous, she made my checkout really smooth and easy, thanks for all her help. Much appreciated!
Gloria is simply amazing funny and gets the job done.
I first dealt with Katie a month ago when I rented my first unit. She was so helpful and very pleasant to work with. The unit was very clean and it didn't have that typical storage facility smell you so often get. I finalized my move yesterday and realized my unit was not big enough. Katie and Hope were so helpful finding me a bigger unit and having everything ready for us when we got there. They were a great team working together. They were a wealth of knowledge on so many facets of storage and so helpful with finding the best unit for my needs and within my budget. I would highly recommend this storage facility! Just wanted to update....moved out of my unit and realized there was a leak in my unit and some of my items had damage. The girls in the office were very helpful and the insurance that was mandatory was well worth it. I did have to provide proof of damage pictures and provided documents for reimbursement receipts or picture/price of similar item. The company was prompt in paying for my items. Very satisfied with my overall experience.
Staff is friendly and very helpful. I rented the unit online. I decided to upgrade to a larger unit on my first visit. The on-site office checked and upgraded the unit for me. Overall very good experience so far.
I had rented 5x5 unit in Roxbury in February 2022, with administration fees included the first month’s rent “introductory “ came to 49.76. The next 4 monthly payments I was charged 59.71. Now , August 1st 2022, I am being charged 83.17!! According to the contract, they can raise the rent as long as they give 30 days notice. The rent increase is 70%! The idea that the company can increase the rent 70% is absolutely disgusting. I will no longer be using Public Storage . I sent an email to the company and received a generic email in return that stated to call the location and they will help me with a smaller unit. I have a 5x5 unit now!! Think twice before using this company. They “hook” you in with introductory prices then raise the rent accordingly to their needs without any consideration for the consumer.
Nick and Tierny assisted me with my mom's storage unit move in. Both were very helpful with explaining the fees and process to my mom
I've been a customer of Public Storage for a staggering 22 years, except for the cost of the unit rising over that time, I've been please with the operations...easy access, clean premises and good security. I never had a problem. Katie, who happens to be in charge these past few months, runs the facility extremely well. She's efficient, knowledgeable, helpful and friendly. I pay my rent in person each month, so I got to know all the managers over time. I knew Ed, the last property manager, and thought highly of him. But of all the managers I have dealt with over those many years, she is one of the best. I would strongly recommend she be promoted to manager. She has earned it with her hard work and dedication. She will keep the property running smoothly and maintain customer loyalty with her friendly and helpful personality.
I’m new to this facility but upon signing up, Audrey was super helpful and showed me my storage unit and told me about the property and even gave some helpful tips! She made me feel confident that this faculty was right for my needs! Great experience so far!
