Public Storage

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Description

More than 2,000 neighborhood locations, one right around the corner to serve you.
Office:
9:30 am-6 pm Mon-Fri
9:30 am-5 pm Sat-Sun
Gate hours:
6 am-9 pm daily
Call your location to confirm.
Call Center:
5 am-9 pm Mon-Fri PST
5 am-8 pm Sat-Sun PST
Hours can change. Please call to confirm.

"Find storage near you at this Parma Public Storage. Reserving the perfect space to fit your needs is free, with no commitment required. Choose our online eRental option, to skip the counter and go straight to your storage unit when you move in. We also offer the same personal attention from on-site managers that we've been giving for nearly 50 years. Come visit us in your neighborhood!"

Address: 11395 Brookpark Rd, Parma 44130

Phone: (216) 706-9715

Website

State: OH

City: Parma

Street Number: 11395 Brookpark Rd

Zip Code: 44130

categories: storage facility

Opening Hours

Monday: 09:30 - 17:00
Tuesday: 09:30 - 18:00
Wednesday: 09:30 - 18:00
Thursday: 09:30 - 18:00
Friday: 09:30 - 18:00
Saturday: 09:30 - 18:00
Sunday: 09:30 - 17:00

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Reviews

We recently moved to the area and were checking out different storage places to store our home goods while getting to know the area and shopping for a house. The customer service we received made us decide against using this particular facility even though it has a ton of good reviews. When we come by there were two ladies working one in training I believe and upon us asking to take a look at an available unit the lady in training seems to be not enthusiastic at all to do so. She basically needed to be convinced by the other lady to show us around, which made us feel like we were some kind of bother to them at that point. She ultimately did show us the unit but after experiencing a service like that I wouldn't want to use that place for that reason alone.

Best customer service around the csr that helped me went above and beyond. I had a billing issue after my auto pay declined because of an identity theft problem with my credit card company. No fault of public storage. Unfortunately I have a terrible memory, but I do believe the csr's name was Christina. She helped me through the next couple steps necessary to move forward.  She made my bad day a little better with her polite and patient nature. She is truly an asset to Public Storage.  Thanks Jackie and Edward Proper T Care LLC

Christina was very kind and nice, with a good personality.. Thank you so much for being YOU…. A Job well done!!!

I just bought a storage unit with christina she was an amazing person to talk too christina was also very helpful with getting the unit and explaining the deal and questions i had and also was very cheerful .

Christina was great to deal with.  She answered every question I had and was very nice to talk with.  After dealing with them for a few months I retract my rating.  They are not a good company to deal with.

Christina over here has been great. I rent there and have had to stop in several times with questions, and she always takes the time to speak to me. This storage is fully secure and I never have to worry about that. As long as they’ll have me, I’ll be staying there. Everyone in the office has been great.

I I absolutely love dealing with this company if only all customer service Representatives could be as patient and well informed as the csr's for Public Storage on Brookpark Road I have now dealt with two different ladies one was Christina and the other was Dawn both provided exemplary customer service that went above and beyond the standards of their position always willing to help. Other companies should take note as they are model csr's and are both without question assets to the Public Storage brand as a whole!! thank you once again

I'm very happy I rented a storage unit from property manager Christina. She's very nice a does a really great job running that place.

THIS IS A BULLY OF A COMPANY WHEN YOUR STUFF GETS DESTROYED AND IT'S THERE FAULT.  I never had a problem with any of the on site workers. They were always friendly, it's the insurance aspect of the company that I am currently having the problem with.  Even the movers I hired to move my stuff agreed to be witnesses on the damage. Look at my pictures below that is just some of the damages to my belongings  My furniture was ruined by water dripping from the nails in the roof, everything has mold and mildew from the water damage and I was paying the insurance for just over a year and a half, I'm permanently disabled and this company is trying to screw me over. The manager on-site gave me bad information according to their insurance company, and now I have to get a lawyer to help me fight this BIG BULLY COMPANY that's taking advantage of the little people.  Do yourself a favor save money and frustration and go somewhere else.

Dawn is awesome she helped me with all my questions. And is a great addition to public storage.

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