Quality Star Benz - Luxury and Exotic Car Repair

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About

At Quality Star Benz, we use only authorized parts when performing maintenance and repairs on your car. We are luxury car repair!

Description

Our family-owned and -operated company was founded in 2008 with a simple philosophy: that the service should be the same level of quality as the vehicle you purchased. We use state-of-the-art diagnostic software and only use quality replacement parts. When you bring your car to Quality Star Benz, you can expect exemplary service that is in line with your warranty. nnAll of our technicians are ASE certified to ensure that your vehicle will always remain in tip-top shape. We offer many different services ranging, from simple oil and filter changes to engine and transmission tear downs and rebuilds and everything in between. We'll get your car back up and running in no time. Call Quality Star Benz today to see what we can do for you!

"For the very best in European auto repair and luxury vehicle services, trust Quality Star Benz. Our family-owned and –operated repair shop is dedicated to providing your vehicle with top-notch services at all stages of ownership: from routine service to comprehensive repairs and beyond"

Address: 4411 N Rancho Dr, Las Vegas 89130

Phone: (702) 396-4216

Website

Parking: Lot, Street

State: NV

City: Las Vegas

Street Number: 4411 N Rancho Dr

Zip Code: 89130

categories: local service, automotive repair shop, automotive body shop

Opening Hours

Monday: 08:00 - 18:00
Tuesday: 08:00 - 18:00
Wednesday: 08:00 - 18:00
Thursday: 08:00 - 18:00
Friday: 08:00 - 18:00
Saturday: 08:00 - 14:00

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Reviews

Best Mercedes mechanic in Las Vegas. I collect classic cars and wouldn't take my cars anywhere else besides Quality Star Benz. Robbie and Fred are they only ones I trust with my vehicles. Everything from pre-purchase inspections, to simple oil changes, to restoring rare euro-spec classics. There is a reason why they have 100 cars at the shop at any given time. It's because they have so many repeat customers who appreciate their expertise and good work.Services:&nbsp;General repairs &amp; maintenance

Save yourself your time and your money. Absolutely worst experience with customer service here and these people can NOT be trusted. They will just scam you out of your money and claim they "did their part" even though the whole reason why you went there in the first place was NEVER fixed. I wish I would have more thoroughly read the reviews before trusting this auto shop. I had to go and pay the dealership to fix my car and paid for the SAME thing they claimed they fixed. Go somewhere else!!  Also for context, I paid to get my check engine light fixed so I can sell my car. Robbie is stating that since my car passed smog even though my check engine light was still on, that he fixed my car. If he "did his job" then I wouldn't have had to pay someone else to do "his job." I gave them over 3 months to try and resolve this and EVERY time I got my car back, it came back on immediately. At one point one of his employees even told me to come back if the light came on and they would turn it off so that someone else could deal with it when I sold it. Incredibly sketchy. Robbie responded trying to fix my complaints in response to this as the owner and was no better with how he handled the situation.Service:&nbsp;Auto engine diagnostic

Complaint On April 1, 2023 my vehicle was taken to Quality Star on Azure regarding repairs. The appointment was booked through repair pal / CarMax because the vehicle was purchased from CarMax less than a year ago. At 9am my vehicle was brought in. The mechanic on site took my keys and had me fill out entry forms. I told the mechanic my check engine light was on due to the PCV value. And also I wanted windshield wipers replaced on 2016 Mercedes GLC 300. At approximately 11:19 am I received a phone call stating my vehicle was being taken to the sister shop Quality Star Benz on Rancho. It was stated that my vehicle had to be hooked up to a machine that is only at that location. After several hours pass and no calls or messages, I called the shop at 4pm to follow up on the status of my vehicle. The manager Robbie answered. I asked for an update on my vehicle. He proceeded to tell me they were closed but yet he had answered the phone and that he couldn’t help me or do anything until Monday morning. I inquired about why I wasn’t told that they were closing and were keeping my vehicle. He then lied about knowing where my vehicle was. I asked was it at the Azure location or Rancho location. He could not give me a direct answer. His  excuse was he wasn’t there all day. He yelled several times at me while on the phone and proceeded to tell me I would be charged for diagnosing my vehicle all though I had told the Mechanic what the problem was. He also told me that my vehicle doesn’t have a PCV valve which it does and that’s the problem. He then went on to diagnose my Vehicle which I’m concerned on how that could have been done if he stated he wasn’t at the shop. I really don’t think I should be charged for any fees especially after them keeping my vehicle for over 24 hours with no notice at all to me.  Furthermore, just check my complaint made with BBB and the response the manager Robbie gave. That alone will give you reasons not to use this shop for any repairs.  Just to respond to what Robbie replied. That is outrageous to even state that I didn’t want to pay for services. My vehicle is completely covered under a warranty and the repairs were completely covered. I paid my deductible without any issues and my vehicle was covered 100%.  I took my vehicle to the real mechanics at the Mercedes Dealership Service Center. They repaired my vehicle without any issues. As soon as I arrived they had a rental vehicle ready for me which I kept the entire time my vehicle was being repaired. They didn’t keep my vehicle for 2 days without notice and leave me without a vehicle. I definitely recommend taking any Mercedes back to the dealership service center. You’ll receive way better results.Service:&nbsp;General repairs &amp; maintenance

Everyone at Quality Star Benz is wonderful to work with!  They have helped me figure out & fix my temperamental Audi with a smile on their faces time after time.  Robbie & Fred always go the distance to have my car drive like new, with fair pricing to match their incredible service it is my favorite shop in town!  Truly a great mechanic shop here in Vegas… finally.

BEWARE OF THIS BUSINESS… Robby and his business are a complete rip-off!!! NOT RECOMMENDED - Took my car in for an “ESTIMATE” for my brakes. This business had my car for a week, then called me with an estimate of well over $6,000.00. YES I was in shock too. Then when I went to pick up my car I was told that I had to pay them over $300.00 for the estimate. Absolutely NO work was done on my car by them, I was stunned yet again, as I was never told that there would be a fee of any sort prior to them keeping my car. I never signed anything agreeing to any fees either. I had my brakes repaired by a very reputable service business for less than $2,000.00. They did a great job too! I am in the process of filing a COMPLAINT with the State Of Nevada-  Dept if Consumer Affairs. BEWARE Of THIS BUSINESS!!!

Traveling in  the area brake workshop message came on my dash . I have a Mercedes Sprinter not everyone wants to work on my van Called Quality and they said bring it over found a bad brake switch took care right away.thanks to all at Quality Star Benz

I thought AAA Auto repair was bad. This place is just as bad. So I take my wife's vehicle in to Quality Star Benz because her check engine light came on. I left the car there for close to a week. Cost for diagnostic, a 40 dollar sensor and labor was 1100 dollars. Wasn't happy about the price but I figured problem solved and I don't have to return to these over priced guys again. Boy was I wrong. Four days later the check engine light came on again. But then again I wasn't surprised. This time they say, don't worry, we'll install anything it needs and charge you only for parts, "no labor". A week later I get a call and the owner tells me that it needs a MAF sensor and an air filter. I say how much? He says 200 to 300 dollars. I immediately looked up part prices and found parts totaling a little over $200. I felt fine paying a few dollars more, but just a few. Went in to pick up my wife's car and was told that the actual parts cost was $600. I blew my top and reluctantly paid the bill just to get away from the stench. I will never set foot in this rip off place again. In my opinion Robbie is a total con artist. Buyer be aware!!!

I spent over 1600 just to get my clutch fixed I had to call them all the time just to see if it was done. A month later of them having my car my car is worse can't drive it and they told me to come and get it.even tho you can't steer because they broke the power steering. but now they won't fix what they broke or even give me my money back. And the owner won't even call me because of me having to call all the time. Now I'm without a car because of them and over 1600 .

Tried helping me out. Didn't have the right software. But still took time out of their day to try. And free of charge. I'll use them for my next service.

Be careful before you get your vehicle fixed from these guys. Get a 2nd opinion. They will sell you a dream. They lie about the parts and services rendered. All they do is basic work,such as oil changes and slogs. They rig work and also will work on other vehicles and charge you excessive labor and it wouldn't take as long to fix. They also use parts from the vehicles that are sitting in their lot and will tell you the part is new. The owner is very shady and arrogant. He is always talking about the American people. But No its greed.

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