Reviews
Fantastic customer service. Luke will answer all of your questions and help with whatever you need. Honestly he has been one of the greatest customer service representatives we have ever encountered. Luke makes Chick Fil A employees look like amateurs. Also, the rest of the employees there were absolutely incredible, personable, welcoming, and conversational. My wife and I were thoroughly impressed with our experience. It made our day. The store layout is very impressive. We will be back for all of our action sport apparel shopping.
Ordered a rash guard, after review need a different size, messaged customer service. Next day get a message sorry your received the wrong item. Although I had clarified in the first email I needed to change my order, I sent another clarification. I then receive a notification that my item shipped. Then promptly receive a message that there is nothing they can do since it is a sale item. I am stuck with an item now I cannot use. Horrible customer service. People work hard for their money. Especially during this economic rebuilding phase after the pandemic. DO BETTER! I will not shop any of your brands. I can order an Australian brand and get better customer service.
I am a fan of DC, Quicksilver and Billabong since late 90. When I learned that there was a corporate store, I was like wow. Place is clean, some choice but not more than local board shop. Price are crazy, I leave in Quebec and shirt come on sale which are very often lower than 20$ CAD. Shirt were at 40usd... I was looking for Ken Block stuff without success shirt was available on DC Shoes sommes Weekes ago. When I was at Quicksilver strore in Punta Cana, I bought special punta cana shirt. I was hopping to find "California", "LA", "Malibu" what ever that mean I was there.
They sent me a $229 jacket with unfortunate defective stitching in the sleeve. If I cut the stitching off, the seam would open. Rather than offer to replace it or offer compensation they got back to me super quick and simply told me to take my issue up via the warranty. Not buying anything from them again after the grand I spent in the last few months. I thank them for putting me on notice that I should buy elsewhere. I'm ok with spending more knowing customer service is part of a companies business model Fusalp, Moncler, etc, here I come.
My family and I had a great experience at the store. The manager Luke and sales representative Maria were helpful and so nice to my young child. We will come back again. Thank you.
Shorts fell apart a week after purchase, could only offer me a "code"- oh a code to buy more poorly made product? No thanks. Very poor customer service shop elsewhere.
What ever you need this place has it... Summer Must! Short sleeve full & Surf Jacket... Mikey Wright "capsule" want to thank the entire Quiksilver team. Benny Bigler you rule Back to School... Make sure go here- great deals Excellent staff help you with what ever you need, or trying to find... If it's not in ask the manager, he will order it up for you. Quiksilver best fitting stuff around.... Accurate sizing!!!!
Great store for Surf City apparel, especially Quicksilver. Hungarian customer totally impressed. Senior Store Manager Luke, mega helpful. Gotta go there!
You can't say enough good things about this place and the staff is always so awesome. Big shout out to Patrick who made the experience just that much better. He's that guy you always hope you get when dealing with anythng..kind, attentive, easy going..just a good bro! Thank you for amazing store and help.
Absolute worst customer I have ever received. DO NOT ORDER ANYTHING ONLINE THROUGH THEM!!!! Check out the terrible reviews on the better business bureau and all the other sites before you waste your money! And definitely do not ever make the mistake of getting any custom orders. Unless you want to wait half a year. The supervisors for customer support are absolutely horrible.
