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Rack Room Shoes

  1. Goldsboro
  2. Berkeley Shoe Store

Reviews, get directions and information for Rack Room Shoes

Rack Room Shoes

Description

With everything from kids shoes to sneakers in categories from casual to dress, shop Rack Room Shoes for a quality assortment of top shoe brands in a store with buys for the whole family!



"Rack Room Shoes has been the trusted footwear retailer of choice for more than 95 years by consistently offering quality shoes for men, women and children at value prices. With a wide variety of nationally recognized brands and an assortment of exclusive brands in athletic, comfort, dress and casual, every member of the family will find the shoes they love at the value they need."
Address: 1215 N Berkeley Blvd, Goldsboro 27534
Phone: 919-778-8704
State: NC
City: Goldsboro
Street Number: 1215 N Berkeley Blvd
Zip Code: 27534
categories: footwear store


Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 10:00 - 21:00
Sunday: 12:00 - 18:00


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Reviews
I went in to make a return and they would not take the shoes back. I explained to the older lady with grey long hair that they were absolutely never worn out side of the store or my house just to try them on and to break them in. She insisted they were worn. I have attached pictures. When I walked off the gentleman behind me walked up to me and said that she rolled her eyes at me when I walked off. He spoke with her about it. I will return these to another store but I will never purchase from this store again. I have read several other poor comments about the same rude lady. *Pictures of shoes attached.
Very unprofessional, we were walking up to the store the locked the doors there was still like 10mins left to closing
Fair selection of brand names at reasonable prices, friendly and helpful staff.
When I entered with my adult daughter there was no greeting from the staff. Moments later two white males entered and were asked if they needed help finding anything. My daughter was bothered but I decided to stay because I really wanted to find a pair of knee high boots. Unfortunately options were very limited and I didn't find anything I liked. As I excited I said goodbye to the female staff I saw present but there was no audible response.
Honestly, I wouldn't even leave a star if I could. I walked into the store with my daughter, without a mask on. The store manager asked if I had a mask, I politely told him I do not. He then said because I did not have a mask that we would have to leave. I proceeded to tell him that was not the case and kept walking. He continued to get a nasty attitude and argue with me. I turned around and told him I would not continue to argue with him. My daughter and I continued to look at sneakers for her while the store manager huffed and puffed and paced the store like a crazed person. As we were finishing up her selection he sat down on the bench, mean stared at us, and as we scooped up the box to make our purchase he blatantly stated that we would not be able to check out. I told him they could not refuse service and I have never been treated this way before and told him how he was acting. He proceeded to call me a few choice words. We continued to walk to the front of the store to make our purchase. I said to the sales rep that she could not refuse service because we did not have masks on. The store manager told her to go to break and he was going to refuse service. He handed me a mask which I then held over my face to complete our purchase. Had my daughter not needed tennis shoes, and this really being the only decent shoe store Goldsboro has left, we would not have continued with our purchase from the start. His attitude was something else. My partner went into the store after hearing what had happened without a mask on as well, to see how the manager conducted himself. He asked him if he had a mask and he told him no, the manager handed him a mask but he never put it on, nothing else was said to him the entire 10 minutes he browsed. He then spoke to the manager and the manager told him it was because I had a nasty attitude to begin with. I have contacted Corporate, they have seen I have been a loyal customer for years and are working on this. They will be reviewing camera footage as well. The mandate the store manager had posted on the door was from November 2020. I have never been treated in such a way and will probably not step foot back into the store, I will likely make the drive to other rack rooms or purchase online. This dude needs to go!!!
Staff isn't friendly, very snobby, especially the older lady that was working. Maybe she doesn't like her job. I don't appreciate the way I was followed around like I was there to take something. I was there with my son to buy us both shoes, they stood starring the whole time like I was there to steal something. I understand some people are thieves but you don't have to treat everyone like they are. There is a way of watching without stalking. I will drive out of town next time.
The staff was very kind. The BOGO 50% sale is always helpful on top of their other deals. They also didn't have my size in a shoe that I wanted, so they will ship it to my house for free! I can't wait
The staff is great and they'll order what they don't have. That said it's a rare occasion about twice a year they have my size. If you wear regular size shoes your in luck! If your foot is above size 11 or wide good luck. When they have them in stock get them as I do, half off the second pair or delivered to you for free.
I love coming in here. The employees there are amazing. They are always so helpful and pleasant. I don't like to be harassed when walking through there but I understand that they are being helpful. Lol however I still enjoy my time when I come and shoe shopping is always a great stress reliever.
Kicked out because we were to "loud"
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