RadioShack

Called this store 3 times and waited 16min in total then stayed on hold while I drove to the store. I walked into the store still on hold to find all of 3 customers in the store. I waited in line, still on hold, while the store manager cashed out the person ahead of me. Rather than taking my call on hold she went straight ahead to ask how she could help me. I explained 3 calls ... first went to their fax, second she answered and put me on hold for 5min, third associate answered and put me on permanent hold. She then rudely said, "What do you want me to tell you other than sorry." Wow, I was floored. I told her she doesn't act sorry and told her their customer service stinks and it is no wonder most of their stores closed with service and people like this. And I mean it. I have been a customer of Radio Shack since 1973 at the age of 5 when I got my 150-in-1 Electronics Kit. I am very sad for Radio Shack to see them go down the tubes like this. WAKE UP... business is about customer service. NO CUSTOMER SERVICE equals NO CUSTOMERS which is why you are going down. Arrogant rude managers like this lady are the problem. It starts with your people. Saturday December 19 2015 2:50pm, Radio Shack in Mt. Pleasant SC.

I have shopped here, and sought help here, many times, and have always found an intelligent, helpful staff. I describe what I need, and they get it for me. Thanks, Radio Shack in Mt Pleasant.

Grayson was very helpful and knowledgeable. Store was well stocked, organized and clean.

Cause it is no longer open.