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Radius Bank

  1. Boston
  2. Boston Bank

Reviews, get directions and information for Radius Bank

Radius Bank

About

Member FDIC | Equal Housing Lender

Description

Radius Bank looks forward to engaging with our virtual community. In order to maintain a safe and respectful environment for all, please observe the following Rules of Engagement:

1. Do not post your account number or any other personal/confidential information
2. Maintain honesty, friendliness and courteousness of conversation
3. Be respectful of the opinions of all members of the page
4. Direct criticism of a bank associate by name will not be permitted
5. Abusive, harmful or offensive language will not be permitted; please refrain from using profane, politically- or religiously-charged, or disrespectful language
6. Keep all comments related to the subject matter of the post or relevant to the Bank. Off-topic, inappropriate or spam posts may be removed at the Bank’s discretion
7. If you have a question or concern relating to any of the content seen on the page or relating to a post that you need to communicate to Radius Bank staff members, please submit it to [email protected]

Mission

Radius Bank is a leader in community banking that provides financial solutions to business and personal customers throughout New England and New York. We seek to identify and serve niche markets consistent with our expertise.

We are committed to:
• Offering superior customer service through a combination of attentive personal relationships, a broad base of financial products and services, and state of the art delivery channels.

• Achieving increasingly profitable growth while optimizing shareholder value.

• Fostering a rewarding work environment that is based on respect, accountability and high performance which inspires a sense of pride, fulfillment and excitement.

• Contributing to and participating in the economic and social growth of the communities in which we serve.

Products

Radius Bank offers a full suite of consumer and business checking & savings accounts, loans, credit cards, Online & Mobile Banking and corporate cash management services.

Address:
Phone: (800) 242-0272
Email: moc.knabsuidar@ecivresremotsuc
State: MA
City: Boston
categories: bank, financial service


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Reviews
DO NOT EVER OPEN AN ACCOUNT WITH THEM! I opened High Yield Savings Account. I've been trying to close my account for 45 days!!! Their system is messed up and scheduled some 8! wires without my knowledge. I called in over 100 times to get this fixed. Customer service cannot fix it, since they don't have the authority. Finally I was put in contact with Nicholas, supervisor from Boston, who promised to call back but never did. I called in 10 times asking to close the account and to speak to Nick the supervisor, or any other supervisor, but was told the supervisors are in the meeting and will call me back. I was told they are in the meeting every time. I've never a received a single email or a call back. They have really messed up systems. If you open the account they wont be able to close it for you. Save your time! Please stay away!!! This is nightmare!!!! This is what you get for dealing with a tiny bank that have no idea what they are doing!!!
This has been one of the worst experiences I have ever had with any company, not just banks. Their customer service team doesn't communicate across platforms phone, web chat and never responds to requests. I've received different information each time I have spoken with someone, and they have locked my account and access to my money because of incorrect information they gave me regarding a transfer. This bank masquerades as an innovative technology focused bank, but they are much worse than the larger institutions already out there. I would highly encourage everyone to stay far, far away from them. There are simply too many viable options out there to deal with their incompetence.
I agree with the other 1 star reviews. I opened up a Business account. They were not able to increase my mobile deposit limit above my average check amount. They would not even accept my previous bank history or credit score in 800's as a reason to increase. They simply said upper management said no. And they wouldn't allow me to talk to upper management. Therefore they lost my business. Perfect example of a company caring about process over people. Go somewhere else.
Has potential, but it's not there yet. Fee wise they're great. Technology / support availability wise, they're terrible. 1. No 24/7 customer support. 2. There are 2 apps -- one to manage your accounts, and one strictly for viewing your debit card transactions and turning your cards on and off. The latter is extremely buggy and crashes regularly when trying to view transactions. Essentially unusable other than as a way to turn your debit card on or off. 3. Their fraud system is a joke.... Instead of texting you and asking you if it a transaction is fraudulent -- giving you the chance to reply "yes" or "no" like literally every other modern bank or credit card company does before they shut your card off -- they shut your card off FIRST and then make you call a 1-800 number with an outdated robot handling things. That's fine if the 1-800 number system actually works -- but it doesn't. After calling the number, it tries to locate your account by the phone number you're calling from -- which it fails to do. Manually entering your phone number results in a response of "we're sorry, no active fraud alert can be found". No problem, right? Let's just contact a human and have them help. Oh wait, they don't have 24/7 customer support. So now you're stuck with a locked debit card until further notice with no way of getting in touch with a human from the bank if it's outside of their support hours. I've had this account for less than a year, and this has already happened twice. Both times I found out by getting rejected at the register of a store trying to pay for items I had more than enough money to cover.
I can't believe all the low stars! Are you kidding me people! WOW! I have always loved this bank, but I needed to post this because I am just really impressed! I have had the bank for sometime now, they are fabulous and offer great benefits and perks to their customers, their online suite of tools is great to. They are just so human, real people, who really care. Well today that caring went into full play. I had experienced a problem with a transaction on my account, Every step of the way I was helped and didn't feel alone. Bianca from Radius worked with me to help and resolve the problem, she was even on the phone with myself and the merchant and stuck up for me. She basically saved my life! I can't say enough about how wonderful this bank is, how wonderful their customer service is and has always been. If your looking for a bank with people who care about you and your financial well being. Bank here! Thank You Radius - I Love YOU!!!
The worst bank I have ever seen, at first they are nice, very easy to open an account there, but after a few weeks they closed my account took the money, so I did an internet search and saw already they are known to do such things, frustrate at BBB and some other sites, very Highly not recommended. They are also big liars promising to come back and never come back on the phone. They are wicked and have no heart.
I began the process of moving our personal finances to Radius Bank, ignoring red flags raised by the poorly performing website and challenges in setting up the account. Our credit rating hovers around 800 - we are used to being greeted with open arms. In the past few weeks, I spent hours redirecting automated transactions. Friday I used Radius's system to transfer $5000 from another bank to cover them. Monday, I made a mobile deposit of $720. That evening, at an ATM, I found my account had been locked down due to those money transfers, which Radius deemed suspicious. Since I was also blocked from the account, I couldn't see any activity, so had no idea what was being taken out. After two full hours on the phone during which I was told the account was overdrawn, then that it wasn't but the $5000 was on hold until the review was complete, then put on hold for half an hour for a supervisor. Despite repeated requests, I have been given no timeline as far as when I can get into or use the account. Since all my bill-paying assets are now in this account, I have a real problem. Really, we are not laundering money - just trying to pay our bills. Nothing the bank could do now would convince me to continue using its services.
I have never written a review before, but am so livid- if I could give this bank zero stars, I would. I was transferred to Radius from aspiration, and have only ever tried to use this account to pay my credit card bill. Every charge I have ever tried to use with this account has been declined, and reprocessed several times before finally going through. They say this is because my account did not have the right amount, but all the amounts I paid were based on the account balance shown online. I expect my bank to at the very least be able to keep track of money, and process it. Literally the worst and most ridiculous banking experience I have ever experienced. I have lost so much money in returned payment fees because of this banks complete incompetence.
I've been using Radius Bank for the last three years. I was initially attracted to the great savings interest rate but have been impressed as they've added more features. The website is super easy to use. I had a major issue with another bank that meant I needed to access funds in a hurry. I was on the phone with several times to try and get everything sorted out and everybody I talked with was super friendly and helpful.
This is the worst online banking I have ever dealt with. I got stuck with this bank when aspiration kicked me off their rolls for having too much money in my account go figure. Luckily when aspiration retooled I was able to start again but kept radius for for the continuity of paying all my bills. No more! Now I am completely frustrated with trying to bank online. There was a mix up with a payment and they don't show you what a check payment was for. Just the date and amount so I have no proof to show that I paid this vendor. I'm sure it will get worked out at some point but I don't enjoy spending my time with it all because they can't hire legit coders to do a proper job. You get what you pay for.
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