Ralphs

So I read a couple of reviews and I have to say , they may not be as polite as one would like them to be , HOWEVER we had lost a wallet yesterday Monday night and took over 2 hours to get back their and not only were my cards there but so was all the cash, I had inside. If I could I would have given them all some capital but im not in that position. However I decided to give them a 5 star well deserved review! Thank you ladies and gentlemen that were their yesterday night. All the staff .

I was very surprised today when I stopped at this location at how unfriendly everyone was today. I understand that everyone is busy and yes some days are bad days but EVERY employee had a scowl on their face. That’s sad considering they’re jobs are dealing with face to face customer service. I didn’t catch her name I should have but the older female clerk working the self check out was very rude to me, one other customer and then one of their own employees and that’s just in the five minutes I went through there. Who knows how many other customers she was rude to today. I normally don’t complain about people but when I saw her being rude to another employee I didn’t think that was right and asked for a Mgr. I waited about 5-10 minutes and no Mgr showed, so I left. The funny part is I had to stop here the night before and the young lady who checked me out was so super smiley and nice! I guess it just depends on the day!!

I've been a loyal customer of Ralph's for 34 years. The locations I've shopped at are kind, helpful, and employees always said hi. Not so much at this location. Don't push the buzzer for service at the meat department at 9 AM. Not ready to be kind and or helpful. Just assumed since the store was open for business is was ok to ring for service as the sign says. Silly me.

We stay near this Ralphs Store in a hotel and love the greater selection they offer now. They added Sushi now as well which is awesome, it's so good and very good selection of choices. The salad choices are great, too Brokkoli salad my fave. So convenient to walk to Ralph's for a quick grocery shopping and no drive to the Moorpark exit location. So pleased to see that!

Laura has the worst attitude. She makes the checking out experience terrible. If she's working at self check out and you accidentally ring something up, she's going to be rude. I try to avoid her at all costs.

I’m not sure why just this Ralph’s store in Newbury Park is so different from the other Ralph’s. It’s dark, horribly cluttered like a crowded unclean market found out of the country. What happened to light bright and clean? Only poor foreign countries clutter every open space with a multiple displays, stacks and piles of random products. It’s too chaotic and messy here. I dread each time I have walked in, and surprised at the creative clusters of more and more piled around the checkout and entrance and exit ways, it’s impossible to keep a store clean with so much stuff everywhere — it really doesn’t feel clean and I would never entertain using their restrooms, not if the public area is such a mess. It’s like they are turning the once lovely designed supermarkets into dollar store junk stores. Random stuff stored everywhere. I could never recommend this Ralph’s store. I’ll stick to the one in Thousand Oaks on Moorpark Rd over this one off Ventu. Yikes! I can’t wait to leave this one. UPDATE: They have made some changes!! Less clutter and cleaner. The employees seem more attentive and available. It’s a smaller store compared to the TO store a few minutes away, but it’s gotten better — must have changed management and employees. Nicer now to shop than before. Relieved to see that. I’m sorry the parking lot doesn’t feel safer, but that the change to the neighborhood. It’s location is great tho.

I did not like how the 40-year-old bag boys kept calling me "bro." Show some professionalism.

May god bless you Ralph Stay blessed forever

This place is great. I love the selection of stuff they have especially the mark down racks, which I ALWAYS hit up when I go there. But, my favorite part about this store is the customer service in the checkout...The people who work there are the #1 reason I go there and not Walmart. As someone who worked in grocery for more than ten years, I must also say that I am thoroughly impressed by just how immaculate the grocery area looks. The facing/zoning job I see when I come is some next level stuff.

theyonly one of the staff don't consider foreign ID to sell alcohol, I found it a bit non sense! there is an other shop in 5 min walk distance that sold the same thingeven cheaper with my Canadian ID :D