Ralphs

Ralph’s as a whole has really stepped up its grocery game. This store is no different! Huge aisles full of anything you’re looking for. Tons of vegan options, gluten-free alternatives. Variety is key here. I was amazed at the dairy-free milk options they have. Prices are fair with lots of sales happening throughout the store. Definitely sign up with their point system to get the coupon rewards. Excellent fresh flower section, lots of balloons available to choose from. They also have a fresh deli and food section with a salad bar and lots of healthy options. Get lost in their alcohol variety! About 3 rows dedicated to alcohol, amazing selections. Buy 6 bottles of wine or beer mix and match and get 30% off, typically a free wine bag to for those bottles. Super friendly employees. I bought a week’s worth of groceries, and they didn’t mind helping with bagging. There’s a bathroom here, lots of free parking out front.

Decent store. Typical selection. Management needs to address staffing issue. Never seems to be adequate check out staff. I spend more time waiting to check out than making my shopping selections. Unfortunately, as a result I tend to shop elsewhere for quick grab items.

The customer service at this Ralph's is horrific! Specifically Rosa the cashier and Rick the "manager"? I brought back one bad carton of milk, Ralph's brand, purchased yesterday and still full! It tasted odd so I returned it. I also then spent $70 On new groceries! Rick was visibly shaking when I said I didn't have a receipt for my Ralph's brand within expiration window milk. After i completed my purchase he handed me my new receipt to which i said i don't need it. He said I'm afraid i have to insist you take it since you brought back an item! I repeated no thank you I don't need it my first return in a LONGGGGGGG TIME. He then threw it at me and turned to help next customer. I try to avoid this store and if I must use it, I avoid cashiers here and use self checkout. Why work with customers if you hate people and your job?

Rude employee- Rosa M. Frequently displays an intolerant rude attitude towards other people. Especially people that don’t look like her. I’m not sure why Ralph’s has chosen this individual to represent their business, especially in the most customer facing positions, but it seems like a big mistake. Hope they do something about her soon. She needs corrective action taken immediately.

BEWARE OF RACIAL PROFILING! As I was in self-checkout, a female worker approached me aggressively, repeatedly claiming that I hadn’t scanned an item and that I had stolen it. We told her multiple times that the item had been scanned, and mind you, the item was a BAG OF CHIPS. She checked which items had been scanned, and the item was in fact scanned. Instead of apologizing like a normal person, she proceeded to give me a discount as if that would make up for the blatant racism that had just taken place.

I went into ralph’s today and received the most horrific attitude from a lady named rosa. she was rude to me and gave me so much attitude. i did not deserve to be treated this way, especially at a grocery store. i will be filing a complaint.

Good to have this Ralph not far from me. I like that they have products from different countries.

Good prices, stocks the products I use, and purchases give me discounts on gas - conveniently located in the Calabasas Commons with ample parking

Clean, fresh produce, same with meat & seafood.... always friendly & helpful staff.

This store is beautiful and the staff are always kind and helpful. Today was particularly amazing when I stopped in for the last few items I need for Thanksgiving dinner. When I saw that all the rosemary was already gone, I asked the produce employee, Oscar, if they would be getting any more. He ran to the back and returned with no luck. About 20 minutes later, Oscar found me on the other side of the store and gave me 2 packages of rosemary. I am so grateful that my shopping is done, and amazed to have experienced someone who really went out of their way to provide good service. I felt like he really cared to remember and look around the huge store for me. Thanks again, Oscar!