Reviews
I have lived here for 5 years and always receive excellent service on any issue. Recently I asked about touching up some areas that needed paint. Also, I needed carpet cleaning. Adrienne scheduled everything promptly and it feels so fresh now!
Living at Rancho Maderas was a wonderful experience. I enjoyed my time there and only moved do to moving out of state. THANK you to the Management Team Brandi,Jason, and Vincent. I appreciate everything. The maintenance staff is great as well and the property was always well kept. I am thankful for my time there.
Terrible community with very bad management. They take all your money provide you with wrong information and then charge you for their mistakes. Our leasing consultant told us we were only responsible till the end of our lease and we could move out at no cost after. We were then told something different. When we asked to speak to an executive within the company, Robert called us and was extremely rude, unprofessional and basically said even if his team member made a mistake it was a verbal one and that he would not take responsibility. He was loud , rude and completely lacked finesse. We are glad to be leaving this location. Irvine company clearly does not pay attention to who they hire. We will never be renting with Irvine company ever again.
Marlyn, our leasing consultant, was THE best! She went above and beyond in helping us find our first apartment. We had a budget, certain expectations we wanted in the apartment and she literally took her time in building us a customized plan to go look at various options at our convenience. She made the process super easy, was very communicative, & easy to talk to as we expressed our interests and answered all of our questions!
Wow!... What service! The maintenance team came to fix our entry door lock within an hour of me placing my request and now it works 10x better- without fear of being locked out! They also checked on all of the smaller items my roommate and I submitted on our move-in inspection log that I hadn't mentioned over the phone... including documenting marks on the floor and replacing the entire front of our dishwasher so that the soap will dispense correctly! They were so efficient and respectful! It only took them about 20 minutes and they left before my next meeting started! I truly appreciated their quick response and great service while I was working from home!
Jason Pecheck from the leasing office is awesome. He has helped me with various challenges that I have encounter through the past year and is always prepared with a solution. Today I was having difficulty setting up a simple account to acquire renter's insurance. But Jason was nice enough to take the time to walk me through and help me set up my account. Thank you Jason for always going out of your way to help even with something very simple.
I have lived here for a number of years. It hasp beautiful grounds and pool area. My apartment is comfortable and the maintenance crew fix things in a timely and efficient manner. Office staff is helpful and friendly. They help with the use of log ins, lease updates, and maintenance requests. I recommend Rancho Maderas wholeheartedly.
The maintenance department is great and very communicative. They came out within a few hours to look at my heater/air conditioner concern and expedited all the necessary repairs needed to have it like new again.Very nice complex with plenty of parking and is the quietest I've experienced in an apartment
I wrote a maintenance request to fix the sliding screen door on the patio on Monday morning. Within minutes Jose and Antonio were there to do the job. They fixed it in about a minute, were gracious and courteous. I really appreciate the quick response.
Its a big regret to rent an apartment in this rental property. Nobody is in the office and when I call the office after a long voice message it asks to leave a message but never heard any response back or follow up.Security is not accessible and when they answer the call they have a long delay to send a patrol to report the problem. There is no code for dogs and some tenant have big dogs which are not suitable for apartment. Too much noise and also some tenant sublease their apartments. Still the biggest issue is empty office and no management response
