My mother and I chose to have my father buried next to my brother at Memorial Redwood Cemetery. I never thought I would have the strength to plan my father’s funeral, but Crystal was wonderful to work with and was so caring and compassionate. She wasn’t trying to pressure us into buying unnecessary things. She listened and was so empathetic. I felt she really cared about us as people. My father’s service was beautiful and sacred. Memorial Redwood even handed out blue memorial cards with my dad’s picture and a coin attached. My dad’s favorite color was blue and he loved to collect coins, so I thought that was so sweet they did that for us. We decided to buy plots for my mom, myself, and my husband, so we can all be buried side-by-side close to my brother and father.
Went to pick up decorations from my parents grave today. To find this, the grounds crew had blowed over it with their backhoe. Tree was gone and the rest just left there broken to pieces, as you can see what was left. How disrespectful, i also showed a staff member waiting on call from management to contact me.
No one wants to review a mortuary. But due to the tragic loss of my husband I was able to work with Memorial for his services. I cannot give them high enough marks for the way they handled every little detail. They took the absolute best care of me and my husband. They were very open about what to expect, they left opportunity for me to ask questions at every turn, and I never felt rushed. They were so caring and loving to my situation, and I will be forever grateful to them for helping me provide a beautiful service in honor of my husband.
I will not be recommending this to any close friend or relatives. After paying for all services they did not care to get a hold of my family and I regarding our loved one. We had to wait for “approval” which had already been done and signed for before the funeral, just to have our loved one cremated 2 weeks after service. We have been waiting since November for a urn. We have tried reaching out to Gary and he has not once contacted anyone of the many numbers they have of us. The fact that they only pay attention when we go in person to understand what’s going on says more than enough about this place.
For the brief review, find ANYWHERE else for mortuary services. EDIT: Response to Business - Mr. Jordan Buckner, I appreciate the response and recognize it's best practice to save face to respond to negative reviews. I've already aired out my grievances at nauseum with Jeremy Layton as mentioned below. I think having Gary contact my family to discuss his poor handling of the funeral would have gone a long way. But, as experience has shown, it's impossible for our family to talk with our funeral director even after he made a hard thing worse. At this point, my hope is that no one ever goes through what my family did with your services. Still have not received any communication from Gary to discuss. It's great he is able to leave it behind, but it's still very frustrating for our family. Original review - I can't believe the long list of issues our family had with Memorial Mortuary. From the pick up of my fathers body to the funeral itself was an absolute disaster. We had to wait for nearly five hours for anyone to show up the night of my fathers passing. We were later told this is due to being overwhelmed with pickups and understaffed. Upon arrival we were told we could either help move my fathers body out of his room on to their gurney because it wouldn't fit in the room or we could wait longer to have him taken. After the family helped move my father, we were told we'd receive a call from a funeral director the next morning between 9:00 and 10:00 am. By noon, we had to call them because no one reached out. From there scheduling the funeral and conversations with them were choppy at best. We didn't even meet our funeral director until the day of. After meeting him, I wish we never would have. I would strongly recommend against Gary as your funeral director. He gave members of the immediate family very insensitive remarks, argued with the presiding clergy on how the funeral was to proceed, and appears to have blatantly stopped the recording of the funeral talks the part about the funeral talks is speculation, but given our experiences with him and the way he treated us it seems all to ironic. All signs point to an intentional sabotage of the audio. Again, speculation, but based on experience. The one star review is warranted due to the poor communication, egregious funeral director, and missed promises on their part. This is not intended to be an exhaustive list of problems we encountered with Memorial, just highlighting a few. We happened to have a close family friend whose mother passed away a few days after my father and the experience they had was the exact same. Some highlights amid the mess though, Cassie was the brightest part of our experience there. She is very friendly and kind. If we didn't have her, we would have been in the dark. We also expressed our frustrations to Jeremy who is a director of some nature for memorial. He was kind and empathetic, however it was way too little too late. Please note I've waited now two months since dads passing. My sisters and I wanted to leave reviews, but decided to wait to leave the emotions out of this as much as possible. Please pick a different mortuary if you can. Don't believe The "Best in State" that is proudly displayed on their website or anywhere you look in their office.
This place is just horrible. They don’t care about the family or what you are going through. My ex husband passed away and just cause his kids are paying for the service and have never liked me since I married their father, they wouldn’t even let me pay my respects. Even though he was my ex, he and I were still really good friends and he called me once or twice a week ever since we slpit. Not cool to treat people like that! And to say the “family” doesnt want you there”?! Funny cause his siblings and cousins were fuming! I recommend going somewhere else where they actually care about people trying to pay their respects to a good man and friend and someone they loved. *And mind you I had a great experience with them the last 2 years when his mother passed in 2019 and then again when his father passed in 2021. Both times I was right there by Richard’s side planning the whole thing and we were divorced in 2021. So to treat someone like that is unacceptable when his “so called” children didn’t even attend then why allow them to speak who and who can’t pay respects?! I hope they treat others better but I doubt it. Totally uncaring and unemotional towards me and just rude!
The service at Memorial Redwood Mortuary & Cemetery was excellent, with a very professional staff, willing to help to make these hard and sad moments easier for me and my family. Thank you very much for all the help and support you gave us.
Friendly, helpful staff. They were patient, and made sure we understood everything. They made sure everything went how we wanted it to and have checked up on us a few times since.
We had a very smooth experience with the funeral and burial of my wife. We had a prepaid package so most of the arrangements were already taken care of. The staff were very helpful and friendly. They went out of their way to make sure we were taken care of. Everything went really well. We were very happy with the services they provided.
Our daughters headstone was laid crooked and started to sink on one side. Last month all the grass suddenly died around the headstone. So, my husband went in and asked them to please fix it. He couldn't have his daughter's resting place look like this. This morning he went over to check things out. We could see that they were working on it. We asked if we could add a vase to to headstone, you HAVE to buy from them at $686 since it has been dug up. Ok. 686$ for a vase in outrageous but thats our only option if we want one. Then they tell us 409$ to dig and place it. But it's already dug up!! So, you want to charge us for a hole that's already there? @redwoodmemorial you should be ashamed of your greedy behavior. Choose wisely when you pick a resting place for your loved ones.
