Regal Cinemas New Town 12

I've never seen a movie theater so grand before. I was very impressed outside and inside.

It was good I enjoyed seeing Jurassic Park in 3D more than I did the first time I saw it in the theater back in 1993. That said as far as the theater itself the one in Griffin GA has better seating and the popcorn wasn't cold. Other than that it was good the next time there is something else in 3D that I want to see I will be back. 4 stars because of the cold popcorn

1 Star for cleanliness another star for the friendly and kind staff. It stops there. I have been coming to this theater for years and nothing has changed at all. However there is one new thing. THE STRONG SMELL OF MILDEW AND MOLD particularly in theatre 12. I’m surprised no one has gotten sick yet. Not to mention some of the food probably has been sitting there for days hard hot dogs and hard stale bread Regal corporate really needs to invest in this place because it’s in a great location with beautiful surroundings. They could be better than 2 stars, but I don’t think they want to.

Movie experience is good. Would be a lot better if Regal Cinemas could update the seating from stadium to reclining seats. The points system is great and can be used towards tickets or concessions. Concessions could be updated to. All in all 4/5.

Terrible experience because of poor management of a problem situation. We are new to the area and went to the Regal New Town on May 30th for a 4:20 PM movie. We arrived early only to sit through 30 minutes of ads and promotions. The movie did not start until 4:50PM; not normal for the industry. We were seated behind two foul-mouthed 20-somethings that would not stop talking. I asked them to "please stop" and the response I received was "go f--- yourself". I thought the proper way to handle this was to summon management. The first manager asked them to quiet down and told me a first warning was necessary before ejection from the theater. The disturbing behavior continued so we went to the lobby and spoke to another higher ranking manager named Jordan about the persistent behavior. His response was "we should have both been ejected from the theater". We then simply left the theater. We will never return to a Regal property. I will tell my family and friends of the incident in hopes they will as well.

Went to see the new Oppenheimer last night. On 3 occasions throughout the movie, the audio cut out and we completely missed those portions of the movie. At another point, the entire movie cut out and we sat in silence and darkness right at the climax. When I called to complain and ask for a refund, the employees told me that it was just too bad for me. They didn’t care that we missed part of the movie and then they told me “too bad” and hung up. I’ve never seen such poor customer service.

I've been to other Regal theaters in the US and was very disappointed in this one. We reserved 6 seats for one of the new Marvel movies and 2 smelled of pee and the others smelled like BO / mildew and the fabric was tacky to the touch. One seat was missing it's middle so my teenage son opted to sit on the floor in the aisle. Not all the speakers worked in our theater and there seemed to be no bass / subwoofers like other theaters have. We went early afternoon mid week and still paid $11 per person - I would expect this quality from a discount movie theater, but not a Regal. Time to hire a cleaning crew guys and do some repairs. When we mentioned this to an employee, we got a shoulder shrug and an "okay". There are better options for the price nearby.

FREEZING every time I’ve seen a movie there this spring-summer. The manager said if people complain they’ll change the setting which I’d say was about 65 degrees, maybe colder. Other than that, it’s an average theatre with friendly staff.

The concession section actually had a butter dispenser for the customers to add to their own liking. The staff was not the most efficient, but they were eventually able to help with an issue that the company's application was incapable of doing.

Clean, cool, and cheerful! Nothing like seeing a movie on the big screen!! Don't forget the popcorn! Still a fun time, to see "big screen" movies!