We had the lovely pleasure of being assisted by Mike, who was extensively knowledgeable and helpful from the moment we arrived to processing our purchase and helping us organize delivery.
Old, outdated and absolute junk stuff, The staff knows that people are not going to like/buy anything so they just do not bother to strike any conversation or even eye contact, the furniture you find in this store perhaps never make it to RH stores, mostly the stock rejected or manufacturing defected pieces are kept in this * yard.
Mostly fabric sofas here. The workers here treat the products here like garbage. I saw a worker assembling the legs of a couch with the wrong drill bit and just keeps drilling away destroying the screw. By the end of it, it will be impossible to disassemble. He said "I'm using the wrong drill tip but after I'm done with this I don't care"
The staff is soooooo nice and I always get lucky….VERY Lucky and I love my recent find. The Torano 96inch $7800 in store $700 for me…delivery from Go share $150
Good selection of furniture overall. Sofas and nightstands do not last long. Nor do sets of 4-6 dining room chairs. If you need a single chair one off, excellent prices since they tend to knock it down to 80%.
Both the outlet and moving service were seamless. We worked with LXD Logistics to have our pieces moved into our home. They were timely, careful, courteous, and easy to work with. Highly recommend.
Customer service at the outlet is good and they get really great pieces and new shipments with tons of merchandise weekly so big selection. However, their delivery partners are abysmal. I’ve only used Courier Express and theyre -10 stars. A dresser I bought has been sitting there for a month, they ghost and don’t respond to calls or texts then occasionally call, apologize, plan a date/time then don’t show. After a few no shows, I was promised free shipping by them but now once again, they’re not responding and seemingly nowhere to be found! Frustrating. RH has been great about helping though.
Great place to find items for our vacation rental business.
Great gems at great discounted price. Mike was such a wonderful sales rep who took his time to answer all our questions. What a pleasure to have been helped by someone so caring and pleasant.
Like most outlets it’s a hit or miss but I have found some nice items here although the price isn’t what I would call outlet. My issue and why they get 2 stars is the customer service is awful. I’ve called and asked if they could tell me if they have something and been told to call back when they are open - 10 minutes before they opened!! And then I called and asked and was told no, they were too busy to talk to me. For an “upscale” retailer this is horrible service. Although I have to say, when I shop the regular price store the service isn’t much friendlier either. I go back and purchase because I like their products but the over all service is shameful!
