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Reviews, get directions and information for Riddle's Jewelry

Riddle's Jewelry
"Since 1959, Riddle’s Jewelry has been a family owned and operated business and during those years we have expanded to 65 stores in nine Midwest states.At our headquarters located in Rapid City, South Dakota, we operate a thriving factory that produces many of our own jewelry designs and where our diamond cutters create our own signature Noventa diamond. Like you, we believe that producing and buying products made in the USA is still the backbone of our strong country!After fifty-seven years of dedicated service to our customers, our Riddle’s family name has become synonymous with fine jewelry and diamonds. We are committed to providing the very best variety in style and price, including many designer brands."
Address: 2950 9th Ave SE, Watertown (Dakota du Sud) 57201
Phone: (605) 882-2200
State: SD
City: Watertown
Street Number: 2950 9th Ave SE
Zip Code: 57201
categories: jewelry & watches store


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Reviews
Very unsatisfied. I dropped a ring off to be resized and sautered together. I explained when I dropped the ring off that the ring was sterling silver not gold I have a gold allergy they did not say that would be a problem and again all I requested be done was a resize making the ring a size smaller and to sauter the two rings together. It was finished within 3 days. When I went to pick it up I was charged $130 As I was paying and getting the ring back I notice it had a darker color to it, the lady helping me offered to bring it back to be polished and came back shortly with who I assumed was the jewler who worked on my ring. The ring was tarnished very noticeably and he said " that's what sterling silver does, that's why we don't work with it." I said " well then why did you? Why didn't you just call me and tell me you couldn't do it." This was followed with " unfortunately you got a new girl who didn't know that. " This isn't her fault and doesn't change The fact that HE worked on it and ruined it. It somehow tarnished in 3 days and It is also missing a stone! There was no apology and no offer to try to fix the problem. I will no longer do business there! No it wasn't an expensive gold diamond ring but it meant something to me and I felt like they cared very little if at all that it was now ruined. And even belittling with his comments about it be silver and blaming "the new girl." It wasn't her fault! Own up to your mistake and make it right.
Great friendly people and do amazing work. Fixed one of my rings perfectly when a stone fell out, cleaned my wedding band and fixed some of the prongs. cleanings are free! Would HIGHLY recommend them to anyone!
I came back to town specifically to visit Riddles on July 15th, and planned to get my engagement ring cleaned, buy my fiance's wedding band, and look at bands for myself. When I walked into the store, neither of the two younger ladies working acknowledged me. I walked back to the section I was wanted to purchase from and waited for 5-10 minutes thinking maybe they were busy working on something else. In those 10 minutes, no one acknowledged me, told me they would be with me in a minute, or asked if they could help me. I continued to walk around the store before feeling like they were not interested in my business or helping me, so I left. This is not the first time this has happened to me at this store. I don't know if it is because I look young but I have many pieces of jewelry from this store and wanted to continue to support it. It is hard to do so when the service is non-existent.
Scott and his staff are the professionals in the jewelry industry in the Watertown Sd area hands down. Very helpful and kind. Fair prices too boot. No need to shop elsewhere
The jewelry store was very nice. I loved all the sparkle. I found the ring that I wanted. They put my order in right away. I paid for it on the spot. They will call me when my ring comes in. I will most definitely recommend the jewelry store to my friends and family. I will be going back for more beautiful jewelry.
Had great service today at the store. The girls did an amazing finding what I needed
I love my jewelry! The employees have always been helpful with new additions and keeping my jewelry sparkly clean and beautiful. The service was amazing when I needed a diamond replaced when it fell out, and when I have needed my rings sautered.
Best in the business. Scott made the whole process very smooth, and never any pressure. He explained everything very well, and made sure we got exactly what we wanted. We will definitely be back to see Scott and the Watertown Riddle's team in the future!
Recently purchased an engagement ring and wedding band from this Riddles location. I cant give this place enough praise. Customer service is fantastic. They go above and beyond to make sure you find exactly what you need. Quality of the product is fantastic. Was fortunate enough to be able to meet with the owner Scott as well. I couldnt be happier that I chose them as a jeweler for my engagement ring purchase. If I could give more than 5 stars I would! DO BUSINESS HERE!!
I have had my ring settings checked for 43 years every 6 months riddles jewelry stands behind their warranties awesome awesome people to work with Watertown South Dakota
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