Riehls Towing

We had great service today from Rhiel's towing. They were prompt, honest, and upfront about the charges and what we needed to do. They told us off of the New Jersey turnpike to a tire place for a fair price, and the driver was very friendly.Service: Car towing

The females who work here are Rude!! My Car was towed from the AC expressway and was not drivable. I was initially told a release was needed for the Car, under johns' law. Which only states it needs to be held for 12 hours. However because the car was not drivable John's Law was not enacted. I went to the State trooper Barracks and they advised a release was not needed and they called the towing agency and advised them it was not needed. the Next day when my insurance company called to get the car towed. they informed them a release was needed. I called the towing agency and spoke to female #1 and explained that it wasn't needed and what i was advised the day before and they informed me that I needed to call the State troopers and have them call them. I stated " you are the towing agency that works with the state troopers, shouldn't you call them and ask. especially since I told you what happened" She stated no that's not what we do if you want the car released you need to call. At that point I said don't you think it's crazy for me to tell the State trooper to call you? She stated don't you think it's crazy for us to give you access to a car that's not released. I said no cause its not moveable. Anyway I then called the state trooper who was nice enough to call. I then called and spoke to female #2 "Carol" and advised her that she needed to call the insurance company/IAA back and I had the reference number so they can schedule the tow. Carol said that's not what we do you have to call them back. I said and say what!?!?! I can't schedule for your agency. She said call them and tell them to call us. I'm think well what do you guys do because it appears you guys don't do anything but waste peoples time and don't listen to anyone but the phone ringing. Either way I called the insurance company and waited on the line while they schedule the appointment with Carol. Finally!!! Here's the thing being in a car accident is stressful enough without having a tow agency who constantly tells you " that's not what we do" when the goal is to get the car and get them paid. Outside of my car being towed there because of police I will never recommend or use them do to their customer sevice. whats even odd about the whole situation is the guy whoI spoke to after hours was the niceest guy and was willing to help me and understood what I was going through.Service: Special vehicle towing

I had to get my car towed from the turnpike due to a faulty tire installation. Chris arrived in under 30 minutes and was amazing. He really helped me out of a tough situation and kept me informed the whole time. Super friendly and helpful.

Head my tractor trailer towed to the yard after a blown tire. The service in their body shop was quick and flawless. They dealt seamlessly with my insurance company which helped speed the process along. I certainly will go back.Service: Special vehicle towing

We had to get towed on Thursday Dec 15 in the torrential rain from the turnpike because of faulty wipers a GMC recall I dont know the guys name, it was about 6pm in the evening. He was the nicest guy ever!!! Wonderful man who towed us to a hotel parking lot instead of just dropping us at the next exit for us to call triple A. He did get permission from his boss to do that, it was on his way anyway. I hope who know who Im talking about and let him know how great he was.Service: Car towing

Barry towed our Rv and did a awesome job thank again I would recommend againService: Special vehicle towing

Towing the truck and repair the spline on drive line. I talk with mechanics it's friendly guys. The shop also do rebuilding transmission ,alignments electrical problems. Supervisor Jiminy good guy. . I'm gonna keep it in my record for future using this shop.

I mean its a tow yard, what can I say? The fact that they charge you per day and they don't go by a specific cut off Time is stupid and if they had that rule implemented it would save people a lot more money. It doesn't matter if you bring your vehicle there at 7:00 in the evening or pick it up at 7:00 in the morning they're still charging you for that day and not considering a certain time the next day or same day.