Rite Aid - Elmont

Reviews, get directions and information for Rite Aid

"Rite Aid is a leading drug store chain offering superior pharmacies, health and wellness products and services, complete photo printing, and savings and discounts through our Rite Aid Rewards loyalty program. Rite Aid’s mission is to improve the health and wellness of our communities through engaging experiences that provide our customers with the best products, services, and advice to meet their unique needs. Customers confidently choose us first for their everyday health and wellness needs because we consistently understand and exceed their expectations. Come visit Rite Aid so we can help you not just get healthy, but get thriving."

Address: 14-15 Hempstead Turnpike, Elmont, New York 11003

Phone: (516) 775-2811

Website

State: NY

City: Elmont

Street Number: 14-15 Hempstead Turnpike

Zip Code: 11003

categories: convenience store, beauty, cosmetic & personal care, pharmacy / drugstore

Opening Hours

Monday: 07:00 - 00:00
Tuesday: 07:00 - 00:00
Wednesday: 07:00 - 00:00
Thursday: 07:00 - 00:00
Friday: 07:00 - 00:00
Saturday: 07:00 - 00:00
Sunday: 07:00 - 00:00

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Reviews

The pharmacy service at this location is horrible. It only 5 blocks from my home, but I used the Cambria Heights location becuase service was much better. That location closed and  I needed my prescription refilled. I used their automated system since I knew my precription number and thought that would easier than going into the store. I got message the prescription was not found, but they would contact my doctor and follow up with me the next day. When I didn't here from anyone, I called and was reminded how horrible the service can be at this pharmacy. Precriptions are never ready as promised and they NEVER answer the phone. I ended up calling my doctor to have a new prescription sent to Walgreens. Don't trust any part of your healthcare to this business.

I called to request for a prescription transfer from CVS to Rite Aid. The lady Simone was very impatient and unprofessional to me only becauseshe asked me for the CVS phone number which I didn't have right away and gave her the address in order to facilitate her find the phone number on her end. When I asked for a supervisor, she claimed that she's the supervisor with a nasty attitude.She even hung up on me.

Every time I get a text that my pills are in. Able to go and get em the next with no issues.

I have been dealing with this pharmacy for years but it appears during the last 12-18months there has been a Decline in Service ! You can never reach anyone over the phone, even after they text you informing you that you need to call them! You're forced  to make unnecessary trips because once you go in the issue/concern is not addressed during that time so you will call, call, call and call again before heading back down there for them to say we're still working on it we need another 15-20mins. This pharmacy is a Joke at this point, new management is needed or you all need to revise your work schedule and the responsibilities to ensure that someone answers the phone at all times. If you do not want to answer, then allow people to leave voicemail  messages.

Every time I have been coming to pick up medicine very long wait times both in store and drive thru. Medicine is great but service not so much. Should hire more pharmacists to assist customers. I don’t blame the current pharmacists usually understaffed.

Dealing with THIS pharmacy requires A LOT of patience and only worth at least 5 negative stars.  Average 20 to 30 minutes wait at the drive thru any time of the day.  Unable to reach ANYONE on the phone.   Such poor overall customer service I  HIGHLY recommend transferring to a different pharmacy.

This location never picks up phone. It’s so hard to find if your refill is ready.

Easily the best Rite Aid in all of Queens, NY. Nice, professional, courteous, and knowledgable along with an extremely well stocked clean store.

Awful experience extreme wait times for anything it's as if no one works there. The phones are never answered terrible experience I will be changing from this pharmacy due to the awful customer service.

This is the worst Pharmacy in Queens Village. The staff in the pharmacy never picks up the phone. The Pharmacist is never available. You can not reach anyone by telephone here. The staff are very rude and does not care. Management needs to remove the manager and staff at this location and have them retrain. I hope cooperate does an investigation or this store will close down soon.

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