Rite Aid - Napa

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"Rite Aid is a leading drug store chain offering superior pharmacies, health and wellness products and services, complete photo printing, and savings and discounts through our Rite Aid Rewards loyalty program. Rite Aid’s mission is to improve the health and wellness of our communities through engaging experiences that provide our customers with the best products, services, and advice to meet their unique needs. Customers confidently choose us first for their everyday health and wellness needs because we consistently understand and exceed their expectations. Come visit Rite Aid so we can help you not just get healthy, but get thriving."

Address: 1491 W Imola Ave, Napa 94559

Phone: (707) 255-4218

Website

State: CA

City: Napa

Street Number: 1491 W Imola Ave

Zip Code: 94559

categories: business service, pharmacy / drugstore

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Reviews

first off I want to say Jade is awesome and kind but the male/head pharmacists is so unbelievably rude, I've been waiting for my refill for 4 days now and he keeps saying come back tomorrow. every time I Call in to verify my medications are ready he is so rude!  also I'm currently on hold because the super rude pharmacists said "hello, hold theres 6 people ahead of you" and immediately put me on hold half a second later, at least let me say okay or something, it just felt so inconsiderate he was rude again about it. I dread going to the rite aid pharmacy and dealing with him so I'm switching pharmacies after being here at rite aid for 5 years because of how rude he is. pharmacy deserves negative stars and its a shame I have to put at least 1 star because they dont even deserve a 1 star rating. please fix this problem, I have contacted the BBB and filed a report because its very clear the long haired man who is in charge does not enjoy his job and he doesnt mind showing it in his interactions with customers. There is such a thing as compassion fatigue.

Love the ambiance, layout, orderliness, lightness and cleanliness of this store. The pharmacy staff were helpful and cheery. What brought me here was they had the lowest price for my prescription on GoodRX. I’ll most definitely be back.

I've had such a great experience with the Pharmacy, thanks a lot to Jade! Thank you Jade and the rest of the team. I highly recommend Rite AId.

3 Rx were mis-sent by my MD to another pharmacy.  When I arrived at RiteAid, the correct drug store, the assistant politely explained the delay.  The Pharmacist also took time to explain that the Rx were filled by another drug store and would have to be cancelled by the other drug store, before my insurance would okay RiteAid to fill them. I was disappointed by my doctor's error and admired RiteAid for explaining the delay.  They called the next morning and I picked the drugs up that day.  The Pharmacist and assistance were professional, patient and informative

Rite Aid has always been my go-to wherever I've lived. The pharmacists, often overworked, have always provided great customer service over the phone and in person. Cashiers are always friendly I love.my Napa Rite Aid#

Worst pharmacy I've ever been to. You go to fill a prescription after being at the E.R, obviously you need the medication right away they will make you wait or tell you to come back in 3 hours  3 hrs to fill a prescription and let's not talk about refills. I order a refill and was told it would be ready by five. I didn't go  untill 3 days later to pick it up. Well it wasn't ready. This went  on for months between taking forever to get my medication,, to the employees at the pharmacy being rude and looks like they are tired and moody.  I had enough and transfer my prescription to CVS.

Visited Rite Aid today. Lady behind the cash register was not covering her mouth and nose. When I inquired about it, manager said she had a medical condition. If this is true, she should be put on a paid medical leave for her, other employees, and customers safety. You are supposed to be caring for the well being of the community. If this is not a medical issue, she should be laid off.

This pharmacy quite literally never answers the phone. I've been a customer of theirs for over a year and have called multiple times to ask questions about my prescriptions and have never ever reached a human being.

Staff seemed unfriendly, not helpful.  Yet the store appeared orderly, well put together and has ICE CREAM CONES /at the freezer case like the days of old.  If it wasn't for the ice cream Cold Case at the front of the store I probably would have given it one star.

Clean, all items available, pleasant experience

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