Rite Aid - Louisville

Reviews, get directions and information for Rite Aid

"Rite Aid is a leading drug store chain offering superior pharmacies, health and wellness products and services, complete photo printing, and savings and discounts through our Rite Aid Rewards loyalty program. Rite Aid’s mission is to improve the health and wellness of our communities through engaging experiences that provide our customers with the best products, services, and advice to meet their unique needs. Customers confidently choose us first for their everyday health and wellness needs because we consistently understand and exceed their expectations. Come visit Rite Aid so we can help you not just get healthy, but get thriving."

Address: 4838 Poplar Level Road, Louisville 40213

Phone: (502) 969-1695

Website

State: KY

City: Louisville

Street Number: 4838 Poplar Level Road

Zip Code: 40213

categories: medical equipment supplier, convenience store, pharmacy / drugstore

Opening Hours

Monday: 08:00 - 22:00
Tuesday: 08:00 - 22:00
Wednesday: 08:00 - 22:00
Thursday: 08:00 - 22:00
Friday: 08:00 - 22:00
Saturday: 08:00 - 22:00
Sunday: 08:00 - 22:00

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Reviews

I called because I literally had looked 8 places, including two other Rite Aids, for a battery for my watch!   They were out of them at all of those places.  I called Rite Aid and Carol answered and was kind enough to not only go and check for me before I made the trip but she brought them up to the register to make my getting in and out even faster and more convenient!   Thanks Carol for being focused on customer service and for making my and my dead watch’s day! Carol!   Carol is what made the experience GREAT!

I went in 20 minutes before closing trying to find something that I needed help finding & nobody was willing to help. They only cared about closing the store & the registers. I ended up finding what I needed. Once I got to the register Linda was my cashier & she was not friendly at all you could tell she was annoyed I was one of those “late customers”. Just a poor experience. I work in retail & I would never treat a customer like this.

The one pharmacist who worked there was SO RUDE. Their drive-thru is not labeled clearly. It just says "lane one" and "lane two." Lane one was full, and if i got into lane one anyway, it would've created a traffic jam that prevented people from driving around the store. So, I drove up to lane two. The pharmacist said "are you here to drop off?" I said "I'm here to pick up for-" and she very curtly cut me off, and said "I can't just let you cut in line like that!" I was taken aback. I wasn't trying to cut, and i wouldve been more than happy to wait for her to finish serving other customers first. Again, I went to lane two because it was open and NOT MARKED as drop off only. I explained this, and the pharmacist just said "okay" and stopped serving customers all together. A second woman started helping people instead. I called the pharmacy after I left and asked if one lane was for drop off and the other for pick up. Turns out, lane one is pick up, lane two is drop off. Now, I have certainly picked up in lane two before, so this was news to me. Ultimately, what it boils down to is this: a pharmacist was very rude to a sick patient because the pharmacist expected the patient to just automatically know she can't use lane two, even though it isn't marked. That pharmacist made assumptions about me, and treated me poorly based on those incorrect assumptions. She needs to be retrained in some way.

Rite Aid corporate and the people who work in the pharmacy at this location should be absolutely ashamed of their customer service skills. If you don’t like your job, find a new one!! But DO NOT mistreat those who are coming to you for LIFE CHANGING MEDICINE!!!! How absolutely disgusting to LAUGH in the faces of those who keep you employed!!! This Rite Aid should absolutely rethink their staffing choices. Just awful.

I changed pharmacies . Been filling my BP medicine there for a year now. And when I took my prescription the pharmacist said she couldn't read it and refused to fill it.refused to call my doctors office for Verification.  I had one pill left. She was rude and unprofessional. Went to walmart never said a word to the pharmacist nor was asked what my prescription was for. Until said do you know what that says she said yes. Smh.

After a couple of years of terrible service at this location and even moving scripts to Alliance Rite Aid,  I am happy to see new pharmacists and assistants! The last few months have seen the pharmacy open on time, smooth service and fairly prompt refills. Honestly, no pharmacy I have found can get a prescription out quickly, but, it is far better here than it used to be. Thank you, Rite Aid!

Couldn't seem to trouble any of the workers to come out of that front office by the registers after a long double shift in which I just needed dog food and toilet paper after.   Ended up leaving for lack of effort by employees.   Maybe if someone said hello or mentioned that it would be a few moments but never did

This is the absolute joke of a pharmacy.. my scripts are never all ready for pick up or they aren't correct. Avoid this place like the plague

Worst pharmacy ever. Do not know why I continue to go here. From day one. My scripts are sent over electronically over a week before needing to be filled, and they require a certain brand. Even with me calling the day their sent over, then again half way threw then again the day before asking if they ordered the right brand, I then go on refill day and guess what they didn't order it. After I was told they did. Now last month because of wrong brand and no choice but to take it ,I ended up 5 days short on my meds and now this month on refill day after verifying it for the past week. Guess what they can not process it. Computers are down but their up but they don't know when they'll be up etc etc. When I asked 3 days ago if they ordered the proper brand the response from a young girl was "Ya I filled out the stupid paper" I'm so done with this and I will be calling corporate. So incompetent.but their are a few good eggs happy to help and are aware their are issues and want them fixed. Matt head pharmacist awesome person. Their a brunette I speak with often can't think of name. Very helpful and also great person and another older women sweet as pie. Hopefully they can get the rest of the staph to care more about their jobs.

I have went to this pharmacy for 15 years and it used to be a really good pharmacy. With the new staff it has turned in to the WORST pharmacy. The women who work there are RUDE. The pharmacists is just as rude.  I have dropped prescriptions off and came back 2 days later and they never even filled them.  My son had surgery the other day and the girl said she had no pain meds and it would be at least a week before the get them in...then said at least 5 days at the minimum. Did not offer to call another Rite Aid or assist me in any way in getting the medication.  Called the pharmacist to ask why they wouldn't have such a common medication for a week. He admitted they didnt do the paperwork they needed and then blamed it on not having the proper forms. Then he argued back and forth with me about what the lady told me at the window.  Never ever had this problem with the old pharmacist and staff.  To make it even better the next day...the staff decided it would be fun to call me at 8:30  at night to tell me to come get my prescriptions or they were going to put them back.  9 mins later another girl called me and did the same thing and when I asked why I had 2 actual people call me she got smart and said "its a courtesy call, I'm doing my job"  REALLY!! I don't know of ANYONE who gets personally calls from Rite Aid at 830 at night to tell then to come get their prescriptions before they put them back.  What happened to automated calls.  DONE WITH THIS PHARMACY

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