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Rite Aid

  1. Oak Harbor
  2. Harbor City Pharmacy

Reviews, get directions and information for Rite Aid

Rite Aid
"Rite Aid is a leading drug store chain offering superior pharmacies, health and wellness products and services, complete photo printing, and savings and discounts through our Rite Aid Rewards loyalty program. Rite Aid’s mission is to improve the health and wellness of our communities through engaging experiences that provide our customers with the best products, services, and advice to meet their unique needs. Customers confidently choose us first for their everyday health and wellness needs because we consistently understand and exceed their expectations. Come visit Rite Aid so we can help you not just get healthy, but get thriving."
Address: 31645 State Route 20, Oak Harbor, Washington 98277
Phone: (360) 679-3522
State: WA
City: Oak Harbor
Street Number: 31645 State Route 20
Zip Code: 98277
categories: medical equipment supplier, convenience store, pharmacy / drugstore


Opening Hours

Monday: 08:00 - 22:00
Tuesday: 08:00 - 22:00
Wednesday: 08:00 - 22:00
Thursday: 08:00 - 22:00
Friday: 08:00 - 22:00
Saturday: 08:00 - 22:00
Sunday: 08:00 - 22:00

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Reviews
Love the front of the store staff but the pharmacy is AWFUL. I was told it was a 30 min wait for my meds and got a text they were ready an hour later only to get here and be told I have to wait another 30 min. The tech was not kind and argued with me over the text being old when it was within minutes.
The new manager of the pharmacy is rude. I ordered my prescription three hours ago. I come in, and I am told it’s not ready yet? They need to educate their staff better. I wasted my time going there on my lunch break, for goodness sakes.
I really gave this pharmacy a lot of chances and was patient, but they kept shorting the amount of insulin I needed for the month. They did this at least 5 times. It was a matter of them figuring out units for 30 days. They would repeatedly send me text notices that I had a prescription ready and when I drive up there they had no record. They never would refill one of my prescriptions and then refill another before it was time. Just feel people should know how your meds may be handled before you put your trust in this pharmacy.
The staff has been nice and helpful but every time I try and caller I can never reach the pharmacy. Super frustrating. I have to go there to make sure my prescription is filled instead of calling.
Pharmacy here would not answer phones after repeatedly trying to get ahold of someone for over 2 hours. Finally called store to go find someone in pharmacy to talk to and when they got on the phone they were very rude and when I called him out on it, he said we could pick up the prescription and take it to another pharmacy. When we picked up the prescription, they threw them at us.
Based on the reviews of a few months ago, this place has undergone a significant turnaround in regards to the customer service experience! I had two prescriptions from the time I lived in California that were running out and needed urgent refills, in addition to my most recent, but unlike the recent one, they couldn't find it in the system. Barbara was able to do a central search, and not only combined and reconciled my store profiles so the prescriptions could be refilled, she was able to remove an old customer contact their database had on my phone number. More stores could stand to learn from this example!
UPDATE: The regional manager of the Rite Aid stores in our area contacted me thanking me for providing this feedback. It appears that they have updated for the most part the online store hours on the Rite Aid store to reflect actual pharmacy hours as posted on the entrance to the building onsite. They have not yet updated their automated phone hours yet, however, but based on the fact that the regional manager contacted me in response to this I am hopeful those changes are going to be enacted soon. For this reason and the fact the next morning after the experience my father and I had that I received a direct phone call from the pharmacist indicating my father's order was now ready for pick-up, I am increasing my rating from 1-star to 2-star. I appreciate that they have taken the time to respond to my concerns but I am still waiting to see these updates take place on their automated voicemail and providing enough capacity for their staff to meet the needs of the community - or to at least communicate their capacity so as not to give false hopes/expectations when folks are attempting to have orders filled within same day. ORIGINAL POST: Tonight my ill father spent nearly 3 hours waiting for a prescription to be filled by the staff at the pharmacy. The staff did not set authentic and appropriate expectations for him, giving him direction to come back at 5 pm, in which he does but then is told to come back at 6 pm, which he does again and they have still not filled it. He lives over 30 minutes away, and after this long proceeds to give up and head home. He is then notified by the automated system his prescription is ready. I, as his daughter, think it better for him to save his strength and I call at 6:50 pm several times to be connected with the pharmacist to confirm the refill is in fact ready before I commit to driving myself all the way 30 minutes one way to obtain the prescription for my father. No one picks up and I'm automatically redirected back to the main greeting which says the pharmacy hours are open until 8 pm on Friday. I check the website for Rite Aide Oak Harbor to see the hours on their actual website and it also says 8 pm for pharmacy being open. I proceed to take the risk and go north to pick up my father's prescription. I arrive around 7:20 30 minutes after I tried to call and speak with an actual person in the pharmacy to confirm their hours and that the prescription was ready, and the pharmacy is CLOSED - at 7:20. The pharmacist shared that their tills are taken at 7 pm and they can't allow pick up until tomorrow at 9 am. The website and voicemail for the store says the pharmacy hours are until 8 pm. No one picked up the phone at 6:50 pm when I called and it was when they, according to their own words to me in person, were still open for business. This is unacceptable - to not have properly posted business hours on your communications channels that are publicly facing, and to be given inauthentic expectations of prescriptions being filled. I understand the times we live in and the stresses folks at individual branches are under to meet demand, but as a company, Rite Aid, this is unacceptable to have misinformation on your website not clearly communicating actual hours of operation. You should authentically communicate your current capacity and set realistic expectations on refill wait times, especially to older and ill adults and vulnerable populations. It reflects very poorly on you and you lose the trust of your customers. Young folks like me don't appreciate seeing older people suffer on the account of poor management, which starts at the top of your corporate model. Do better. Provide more support to your staff. More training, or at the very least improve your external facing communications to be truthful!
Line was really long and slow. Felt bad for the two people in front of me that both were told their prescriptions weren't completed. Sign up for the texting notification online that tells you its ready to pick up, its way easier and faster. Then your not frustrated with the amount of time you had to wait to just be told sorry its not ready.
Very unhappy with the Oak Harbor Rite Aid Store. They do not answer the phone. I tried calling for three days and never got an answer. Today I went in and 7 people working in the Pharmacy but not one can answer a senior citizen phone call. Will not go to this store anymore. Not Rite Aid or Walgrens. Will try Island Drug or Walmart and hope for better service - it cannot be worst that Rite Aid....
Worst pharmacy in town. The “tech” doesn’t know how to use the computer, and enter manufacturers coupons. The so called pharmacist who was the pharmacy manager, said he had no idea how to use the computer to enter it. Waited 2 1/2 hours in line to be told to come back in two days when a different manager was supposedly there. Frustrated after such a long wait, went home and called in to talk to the store manager…to only get put on hold for 30 minutes. Everyone there needs retraining on how to do their jobs, on what customer service means. Absolutely ridiculous. Go somewhere else.
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