Rondivills Kennels

My dog Charlie had boarded 3 times here since Dec last year. Charlie is getting better each time he comes. He loves the place. Rondivillis was recommended by my neighbour. The staff are friendly and they paid attention to my requests and had taken care of Charlie pretty well. They even sent me pictures during the latest 2-weeks away which was so important to make our trip more comfortable.

This is the second time we take our cats here. First time we let Rondivills take care of ours for six days and it's okay, since it wasn't that busy. This time round our cats stayed for five days but the cattery is super busy. Today we brought our cats home and immediately I noticed that there are blood on the back of our cat's ears. Muffin's ear, both sides on the back, were bleeding. It looks like she was under massive amount of stress, or catch ear mites from other cats so she scratches her ears to bleed. Our cats are indoor cats and we often gave them fleas treatment. Heartbreaking to see her in great discomfort. Also they raise their price from $15 April 2017 to $23 each sep 2017. We even brought our own cat foods. Since it's a lot busier this time, our cats had to stay in their cages for a lot longer, they don't get enough time to roam around hence both our cats seems very stressed out and unhappy. The experience we get from their first stay is completely different, which is a shame. We'll never use this kennel/ cat boarding again. Updated to the feedback: What upset us is that the people at the kennel didn't tell us about her bleeding ears when we collect the cats, as if they didn't notice she is ill due to kennel's carelessness, or they didn't bother to let us know. About the vaccination, twice we were there, the kennel didn't bother to check the documents both times although we brought the cats' medical records. It seems like the kennel is very relaxed about whether the cats that board there have been vaccined or not. So we went to the vet as the ear infection is getting worse from her scratching, vet says it's mostly likely from stress, the bill is $150. Muffin is born deaf, she is quite a unique one, she may express her stress in a way that different to normal cats. We've given our cats lots of different kind of treats before but they have been okay. Btw it would have been nice to be informed that our cats will be given food other than the one we brought, and the brand of the treats they give, so we have the choice to say yes or no. We now found another cat boarding place that offer professional care, much nicer and roomier cages, less crowded and with almost the same price per night. Update after almost a year: It turned out that what Muffin was infected is indeed ringworm/fungal infection . The vet took a couple of culture and used wood lamp to confirm the cause of itchiness and losing hair. The vet was certain that cats were infected from places like cattery or animal shelter. Ringworms infection is very nasty, extremely infectious disease for cat and disruptive to our lifestyle. we had to quarantined both cats for two months in an isolated room, treated them topical and oral medication also bath twice a week for two months. We had to bleach cleaned the isolated room every day and also had to scrub the entire house down with diluted bleach and threw away cats furniture that's impossible to get rid of ringworms spores. Not long after, our other cat also got infected and losing hair on both ears. Ringworm also pass on the human especially with low immune system e.g baby, children and elderly. I had ringworm infection on my face too and had to applied antifungal cream for two weeks. Our vet bills cost over $1500 and cause extreme stress to out cats and ourselves. All happened right after the stay at rondivills, took three months altogether to heal the cats and live normal life. I don't know about the dog area but I'd stay away from the cattery unless you want to risk going through what had happened to our cats. We sent email to rondivills to warn them about the ringworm outbreak but we're ignored.

My Chihuahua mix Sushi had an excellent experience with the groomers today. They did a great job cutting her nails, brushing out all her shedding, and her ears have never been cleaner. To top it off, they were easily able to get her to behave and I'm extremely grateful as it was her first time! Staff were also very friendly and accommodating. I went into this experience expecting a high price, a traumatized dog, and an all-around stressful time but it was the complete opposite. Thanks so much for your services and we will be returning for all future grooming needs!

We have been taking our dog there for about 6 months now, our Rosie absolutely loves it there. The staff are very knowledgeable and friendly. Prices for the day are very reasonable. Huge indoor area for the dogs to run and chase one another, and during the hot/warm days they have a pool for them to cool down in. At the end of the day she is exhausted and happy. They also offer extended days of looking after your dog or cat, they are close to the airport so if your traveling I wouldn't hesitate on leaving our beloved pet there for days on end.

My dog Bud really loves it there, they take good care of him :

Absolutely a perfect spot to board tour dog. We have been using them the past two years and have only good things to say.

Great staff and facilities! My pup loves coming for the day or for an overnight boarding when we can't bring her along.