Rooms Express Furniture - Arroyo Grande

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"R & R Furniture & Mattress is proud to be a family-owned furniture store serving customers in Arroyo Grande and the nearby areas. We know that you have choices when it comes to home furniture, and that’s why we’ve gone to great lengths to bring you items from La-Z-Boy, Simmons, Aspen Furniture, Serta, Tempur-Pedic, and many other top furniture brands. No matter what you’re looking for, we would love to help you find affordable furniture you’ll enjoy for years to come.You deserve to work with a furniture store that puts you and your family’s needs first. Visit the R & R Furniture & Mattress showroom or shop online today!"

Address: 995 E Grand Ave, Arroyo Grande 93420

Phone: (805) 481-0444

State: CA

City: Arroyo Grande

Street Number: 995 E Grand Ave

Zip Code: 93420

categories: furniture store

Opening Hours

Monday: 10:00 - 18:00
Tuesday: 10:00 - 18:00
Wednesday: 10:00 - 18:00
Thursday: 10:00 - 18:00
Friday: 10:00 - 18:00
Saturday: 10:00 - 18:00
Sunday: 10:00 - 18:00

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Reviews

I bought a $2,200 mattress from R and B. One week later, the mattress had a giant dent in the top center where my head lays. I called R & B, and they said it’s up to me to contact the manufacture and get it replaced. I filled out the 2 page form from the manufacturer and am waiting to see what happens next.

Well we just had the BEST day! Tim & Leo just delivered our new His and Hers Chesapeake recliners and golly did they ever do an awesome job!!! Thank you guys Thank you especially to Jean, for locating them for us! It was a tall order, but she got it done!! Thank You to R&R Furniture  for always having or finding exactly what our family needs! Ya'll Rock and we just wouldn't even consider going anywhere else for all our furniture needs!

Very helpful and knowledgeable but a bit pricey. 12 grand for a mattress is a little insane

Explained they lived in RV. Sold them a regular mattress that did not fit. RV mattresses are of different lengths. Basically said tough. 285.00 to pick it up and oh yeah no refunds unless you buy another one. You don’t have one that fits. Sorry no refunds. Never purchase anything from these less than reputable crooks. Buying another one elsewhere and donating to a homeless shelter. Thanks for nothing.

$3,000 sectional couch, picked September 2020 and delivered Nov 2020. Complain December 2020 and it is April 2021 and I still have a broken couch. Technician has came out twice and nothing has been resolved because savanna in customer service takes months to answer emails, and nobody calls you back. Went through store manager Ian. Orders aren't right, I'm left waiting and the only one suffering is the special needs child and myself who are left uncomfortable. Don't waste your money at this place. I won't buy a dog bed from this place, if they sold them. So disappointed in the service I have recieved.

20 minutes to decide what o wanted.  Almost 4 hours, to get order correct. Wing size bed,  Then they  didn't have the other item on stock,  yet write up my order for payment.  Fortunately, another location pulled through in the end.  They were to call me when it arrived,  estimated 4 to 5 pm. Then told it was delivered before noon,  and none of their notes,  inducted for them to call me for pick up  Nice people.  Horribly disorganized.  Poor communications and processes.  1 verify exact product is in stock first.  Don't guess.  A twin and a twin xl are NOT the danger  2 verify that inventory is on stock, first.  3 make notes on customers accounts and efficiently follow through.  4 a thank you follow- up.  Because word of mouth,  God a long way with God and bad customer service.  And though nice people, terribly disorganized for such a small team of people and only a couple customers; no excuse.

I can’t say enough about R&R Furniture and their employees. We recently bought a bedroom suite from Kathy who is one of the most knowledgeable and amicable people in this industry. She went the extra mile in getting us a good deal, and not only that, she made sure our furniture was immaculate before it reached our home since it was a floor model. The customer service didn't end there. When the movers, Harley and Juan,  reached our front door, they made sure it was ok to use their dolly on our wood floors and, also, were careful not to scratch the furniture in any way.  They, also, made doubly sure we understood the bells and whistles since the furniture had so many intricate pieces to it. This job was never hurried, and they treated this furniture as if it were their own. We were so impressed with Harley and Juan, we just had to give them both a tip. I even told them I would hire them both at our company if we had an opening; they were just that good.  Thank you R and R for being such a model of customer service to your patrons.

I called today to ask what model of small sectionals were in stock. The lady on the phone would not give me any other information that i have sectionals you can look at. She wouldn’t give any additional information over the phone, she wanted me to drive 40 minutes to her store just to get sizing and pricing. I’ll support another business who is willing to provide decent customer service.

Great selection. Best to always feel the fabrics,  sit in chairs, lie on the beds, open the drawers, apreciate the sizes,  etc. Sale prices. Knowledgeable and Nice people. Convenient location. Easy parking. Safe delivery and set up. We have purchased many things there over the years. Keep going back as family expands.

Very poor customer service.  Will not buy here again.  We ordered 2 couches 10 weeks ago and were told they will be here in 6-8 weeks...no problem.  Not once did anyone call us to say there was a delay.  We continued to call to get a status every week but no one seemed particularly concerned with the delay.  Today we finally get a call that they are here, but they wont deliver them literally 5 miles away for another 10 days.  Absolutely no attempt at customer satisfaction.

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