Reviews
Criminally horrific staff. Please protect your life, your fortune, and your sacred honor by never stepping foot in this horrible office of liars.
The doctors, nurses, and PA's are great - they give great information, are personable, patient, and answer all your questions and even those you haven't asked. Front staff is a different story. After the appointment I went up to the check out counter - I asked for two things 1 my debit card that I left behind because they were still processing my co-payment when I was called back and 2 I needed to update my phone number on my account as my number changed since the last visit. I clearly stated what my needs were and this is the response - "So do you need a brace or something?". I answered no, and restated my needs. There was a pause, then "I don't understand, do you need a RX for a brace or something?". I took a deep breath, looked her the eyes, and again stated what I was doing at the check out desk. Was finally able to get my debit card - but alas the phone number didn't get changed. I guess she didn't hear me property with the face mask on. Undeniably the stupidest interaction I've had with a front desk clerk.
Care is average, but the billing is on a sublevel. I've been double billed, yet none of the phone numbers are accurate since they transferred all billing to a third party. Each party points to the other to resolve.
I can't say enough good things about this office. The front office, James, Tyler and Dr. Annie Nguyentat are so patient and kind. They explain all the procedures along the way. I had the unfortunate accident of breaking my left foot and right leg a year ago and healing was delayed. I came to this office for second opinion and Dr. Annie Nguyentat identified the multiple issues going on in both feet and explained them to me and started treatment right away. Only mistake was not going to them a year ago!
This place has terrible service don't come here! The staff doesn't know what's going on and if you are even 5 to 10 late on your appointment they will cancel. Dr Annie hasn't helped at all through this process and hasn't been there for my last appointment and then today leaves for surgery at 11:10 when my appointment was at 11 I was supposed to have new X rays and a check up! I wouldn't recommend this place you could wait in line for 5 min and during that time your appointment is cancelled! They don't get back to you when you leave voicemails and if you're not having surgery dr Annie doesn't care about helping you w your treatment is what it's coming off as . I have broken 15 bones now and have seen several doctors this office is the worse one I have been too and will not be coming here again ....: now after calling for over a year I'm sent to collections they will not resolve the account they did not bill my insurance correctly . The statements I'm getting show the wrong information even though I've updated it several times . The staff is so incompetent it's ridiculous! How can you not know how to bill a primary then secondary insurance in the correct order! They are a total scam . Reported to the BBB they are ripping you off here. Sending bills directly to the patients hoping that you'll just pay it even if you don't owe it. Disgusting
The doctors are great. I've seen both Dr. Nguyentat and Dr. Hansen, and they are both friendly and competent. The front desk is friendly and efficient. The major negative is billing. I have been trying for two weeks to obtain a receipt or EOB, with multiple calls to them that were not returned. It came down to the final day FSA deadline and I found a work-around, but I am VERY unhappy with this level of dis-service.
Great team on all platforms!
Called several times get got sent to a voicemail. Have a broken arm with X-rays and paperwork. Requested an appointment on line three days ago Urgent....nothing I had gone here once before from doctor referral and the doctor was short on time with me and a waste of insurances money. We pay these healthcare workers good money to provide terrible healthcare service! Sad
I don't feel I should be kept waiting for an hour and a half for a scheduled appointment. Or, be prebilled for a procedure, when there is no idea of the cost???? How can that be?? Youcant call the insurance company and find out? Lazy and incompetent. I would not recommend them to anyone!
I had to wait a month to get an appointment, just to wait 1 1/2 to see someone, just to have another appointment be made to have an MRI just to have another appointment to talk about the MRI and possibly set up surgery! I’ve told Dr.Gant that I’m having pain and it’s still taking forever to get a simple surgery! Very very very dissatisfied and disappointed with Sutter .
