Royal Pet Salon

Today was the second time that I came for an appointment only to find out that the store is closed. I am under the impression that the owner treats this like a hobby because this is ridiculous! Additionally, this is the only pet groomer on the island that can’t tell you upfront what you will be paying, they change the rates constantly for the same work and have no explanation for it. This would all be worth it if the cuts were actually top quality, but I typically only use them in emergency situations when all other reputable groomers are unavailable. Today I arrived for my noon appointment only to find the doors locked, a parking lot full of irate customers and the scheduler telling me on the phone that he can’t contact the owner. I would have been concerned for the owners well being if this wasn’t the first time this had happened. My fault for giving them a second chance but I hope this stops people from giving them a first chance.

I will never go back here again! I thought they were overpriced for a puppy. They didn't wash his face. They only took cash, so I paid the woman and she didn't give me my $3 change, she pocketed it! It's only 3 bucks but it wasn't her decision to take the money. WTH? I also didn't not get a receipt. I do not recommend this place at all!!!

Never again! I left my dog for a bath at 1pm on New Years Eve and an hour later I received a call that someone found him roaming Larkfield Road! I called the salon and the man who I left my dog with was totally oblivious and said he would need to call me back. I went to the salon and the back door was unlocked and nobody was there. Thank god my dog didn’t get hit by a car or taken by the wrong person. STAY AWAY!!!

I have a Blue Merle Collie which does have a lot of hair. They did a decent job grooming but their price was outrageous. They could not give me a price before the service and I told them I wanted a brush out and the least possible that needed done because i wanted to keep the cost as minimal as possible. For the same service I usually pay $80 for, here it came out to $133 with tax...and it’s cash only. I’m very upset and feel like I was taken taken advantage of. I definitely will not be returning there!

We love Royal Pet Salon! Not only does Melissa put up with our 3 1/2 pound poodle of terror, but when I asked her if she could make her look like a schnauzer, that's exactly what she did. I drive an hour to get there, but after trying many local spots it is well worth it!!!! I was told that I had to drug my dog before they would groom her and one place charged me a handling fee and she never looked good when she left! So I love you guys

Very dissapointed. Shocked at basic compliance with my request for matting remomved and top coat left long. Rear end is uneven...my beautiful Shih Tzu/Maltese looks like she had ring worm the way they left her cuts uneven and all over. Whats more, I trusted them...nice talkers, carried her out wrapped in their arms, overlooking the leash I left that attached to her harnes.. So I didn't see the awful styling until I got my Ginger Home! I give generous tips for time and energy. But effort to make her look good? I could have washed her at home. I wanted professional use of the clippers!! NEVER GOING BACK!!

Royal Pet Salon is absolutely the best! The front desk staff that greets you are always cheerful and efficient, the groomers are caring, careful and loving towards my beagle. They went above and beyond to make my beagle have a comfortable and happy experience at the salon. They went above and beyond to make me happy. I would never go or trust anyplace else with my Eddie! Thank you Royal Pet Salon, you truly deserve more than 5 stars!

This WAS a good shop but it is going down fast. I had an appointment for Thursday Oct. 11, 2018 for Malissa to bathe and groom my dog. My dog has been going there for 6 or 7 years before i adopted her after her previous owner passed away. I have been taking her there for 18 months with only one or two small issues every once in a while. I dropped her off at 10am and after a longer than usual length of time i got a call that the dog was ready. I picked her up but due to very tight time constraints i was not able to inspect her at the shop. When i had time to look her over i saw that she had been bathed but her face had not been washed. She had been clipped but her face and head had not been trimmed. Her nails had not been cliped. The hair on her tail was clipped uneven. I called there to get things corrected and was told Malissa was not in and I was ask if there was a problem. I said what the issues were and was told that none of these were true. I said that this was unacceptable and was told "too bad". I am now looking for a new groomer. Sorry Malissa but Sidekick is done there. Your loss.