Ruby-Gordon Furniture

We were looking for a mattress when we went there. It was our first time there. The sale rep was really helpful and helped us a chose a mattress. We did not want to spend a lot of money for the mattress since the ones on display were $2k+. We told him the same and he took us to his labor day sale section with few mattresses on a very reasonable price. We have got the one shown in photo. We've used it for over 2 years and its still a great and comfortable mattress. I believe it was for $600 for a queen. Most mattress places does not display an economical mattress but if you are on a budget and want to try out a mattress before buying then this is a nice place. We ended buying another mattress from there for guest room and its awesome too.

I moved to a new house and unfortunately my bed headboard and dresser wouldn't fit up the stairs so it was time to find a replacement set. I have shopped at Ruby Gordon before and they have provided excellent customer service in the past. I had another excellent experience. The salesman Taylor greeted me at the door and asked how he could help. He brought me over to the bedroom sets and left me alone for a little bit to check them out. When he returned. he asked if I had any questions. He was very knowledgeable and didn't try to up-sell me or use pressure sales tactics. I found a great bedroom set at a very reasonable price. I highly recommend Ruby-Gordon for your furniture needs!

We went to buy a mattress. We already knew which brand and style we wanted, so we were prepared. We wanted to avoid sales pitches. Michelle Cuebas came over, helped find the specific mattress, and we fell in love with it. She wasn't pushy nor did she try to talk us into upgrading to a more expensive model. She was friendly and personable. We decided to ask about basic bedroom furniture. She showed us what was available and we picked out what we wanted. Since I planned on checking out a mattress at another store, we didn't commit though we pretty much made up our minds, but we wanted to be sure. We came back soon after, ordered everything at a great price, and signed on the dotted line. Michelle made it easy and painless. We didn't feel like we had just been dollar signs. We were comfortable and confident in our purchases, and we believe Michelle helped us feel that way.

We shopped several of the local furniture stores looking for new living room furniture. The experience at Ruby Gordon was by far the best. Michelle Cuebas is awesome and I highly recommend working with her. She was great to work with during our time in the store and very responsive to emails. We have subsequently gone back to purchase additional furniture through her and will continue to do so for any future furniture needs.

I recently visited the Ruby Gordon in Henrietta just to browse but ended up purchasing a fantastic sofa and had exceptional customer service. I thought the store was still open, but apparently it had just closed for the evening. They were so gracious and inviting that they not only allowed me to shop but were friendly, warm, professional and welcoming. Cheyane and the Manager both answered our questions fully and I never felt rushed. The finance lady also stayed just so I could complete my transaction. I believe is supporting local and I definitely endorse Ruby Gordon and will absolutely be a return customer.

We needed to find a bed and mattress at a reasonable price. Ron was so helpful and really made us feel welcome. After finding exactly what we needed, he worked with management to secure a price that was fair and within our budget. Check them out when you want new furniture.

Taylor did a great job at not hovering over me while I was trying to make my selection, but he was very quick to get me outta his hair so he could move on to the next potential customer and push me off onto the people that took my money. He WAS very nice and respectful, but NOT as knowledgeable about the merchandise as I would think a manager should be. Overall, I'm pretty used to being dismissed and am therefore still relatively happy with my experience.

Refreshing sales experience. No over baring pitch or attempts to up sale. J Was there to answer any question and only popped in with helpful information. J Really walked that line between attentive salesmen and giving us the space to talk and think. Definitely our first choice when looking for furniture.

We purchased our loveseat and took advantage of the design services. Our sofa was delivered yesterday and we were so very pleasantly surprised and please with the results!! A wonderful experience from design choices to delivery!!

Michelle Cuebas Sales Associate and Glenn Manzek Sales Manager made our experience at Ruby Gordon’s Furniture a delightful one. Both were very friendly, kind, helpful and respectful. Great people and very knowledgeable do there best to make you feel comfortable.