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Reviews, get directions and information for Runners Athletic Company

Runners Athletic Company

About

Our mission is to elevate health & fitness of the Great Lakes Bay Region. We strive to provide the highest quality gear and exceptional service for any active lifestyle while developing a fun, happy, & positive relationship with our customers & community.

Description

In 2002, a dream came true when Bill & Jennifer Thompson opened "Runners Performance Footwear & Apparel" in Bay City, Michigan. As the only sales employee, Bill often brought his young son to the store while he helped customers find their perfect fit. His mantra to "Custom Serve" came from his grandmother, who remembered the "old days" of great customer service at shoe stores she visited as a child.

In the years since, we have grown into four local locations to better serve our community. In 2016, we changed our name to Runners Athletic Company to reflect the more inclusive attitude we have for all of our customers. We are not just a "running store"... we exist to help anyone in our community who moves... move better!



"We put customer service and product knowledge first at fair and competitive prices. Come in and experience a unique, modern, and exclusive fitting process supported by the most current research in footwear fitting!"
Address: 215 E Wackerly St, Midland (Michigan) 48642
Phone: (989) 631-2700
Email: moc.ynapmoccitelhtasrennur@ofni
Parking: Lot
State: MI
City: Midland
Street Number: 215 E Wackerly St
Zip Code: 48642
categories: sporting goods store, footwear store


Opening Hours

Monday: 10:00 - 19:00
Tuesday: 10:00 - 19:00
Wednesday: 10:00 - 19:00
Thursday: 10:00 - 19:00
Friday: 10:00 - 19:00
Saturday: 10:00 - 19:00

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Reviews
Finally decided to retire my gym shoes after 6 years . Amil was extremely helpful! With his assistance I was able to find the perfect shoe, I literally felt as if they were made specifically for me! Thanks again!!
These guys that helped me out fitting me for a shoe because I'm on my feet so much were phenomenal! They evaluate your feet by how you walk down a catwalk and then take an imprint of your feet to see how you stand and figure the arch. After trying many of shoes...I finally found a pair and with their expertise had suggested inserts and compression socks since my feet were swelling up. $400.00 later I am walking around with no pain and feel that I can walk/stand forever. Will suggest others to go to you for a walking or running shoe! Thank you to Runners Athletic Co in Midland, MI!
Went to the Runners shop in Midland. Greeted at the door, helped with all of the correct shoes for my feet. I even learned a few things while in there... GREAT customer service, and very helpful. If they don't have it in store they also have drop ship. Great people. Would highly recommend this store to everyone I know.
The staff is always knowledgeable, helpful, and they have excellent products especially shoes for running or walking. They will evaluate your gait and measurements to get the best fit for you!
Update: 5 stars now! 4/25/19. I've been meaning to update my review. I did receive a quick same day response after I posted my initial review. After talking with the owner personally, I was provided an explanation of the system process after the register is closed instead of a stern, "We can't open it back up after it is shut down - case closed" type of attitude/situation. The owner was polite enough to take the time to call me back and apologize for any inconvenience. And I was able to easily exchange my shoe. Today I went back and bought a new pair of shoes and was greeted by everyone and was helped with professionalism. I look forward to being a repeat customer and glad that any previous issues were addressed quickly and accordingly. Thank you Runners. : Old review below: 1 star given I've been shopping here since I moved here 2 years ago and today was my last time. I arrived 3 minutes before it was supposed to close at 7 pm. The guy said it was already 7 pm and had already shut off the cash register and said he couldn't help me. In my mind I was thinking that it must be fairly difficult to turn the cash register back on but I didn't say that. He was pretty defensive about the whole situation even though I was very nice and said I only needed a shoe exchange size for shoes that were already set aside for me. I asked if he could do anything to help me because I'm leaving out of town in the morning but he replied with, "Usually the door is already locked. You can come back tomorrow." And he wasn't even nice about it. I mean, the door was open, and the Open sign was on so I was able to walk in. I guess it was too much trouble to help me, and I was not even rude about it. I've worked at several places with cash registers that aren't that hard to turn back on but it must be some kind of sophisticated system. I'm all about supporting local businesses. The owner is extremely nice and I've always had a great experience but it's amazing how one experience can make you feel unappreciated. I mean, it could be a very sophisticated cash register system so I may be in the wrong for asking for any kind of help. Maybe if he would've been nicer about it, I might have been less frazzled. I am perfectly fine with taking my business elsewhere from here on. I hope everyone else has a better experience and doesn't make the mistake of arriving "late" even when the door is open and the "Open" sign is on.
I first walked through the doors in 2013 where I met Emily. After nearly a year of buying "cheaper" shoes from other stores I went to see her for a Gait Analysis and sizing. She changed my life for the better. Between the fitting process and her expertise in product knowledge I'm glad I finally listened to someone who knows her job and has a passion for what she does. No other single shopping experience has made such an impact on my life. Thanks for being there for me Emily.
The employees were fantastic. They were patient and informative while fitting my daughter for shoes. We will definitely continue to go there
Best place to get athletic shoes in Midland! Especially running shoes. The staff is extremely helpful and will put in as much time as necessary to help you find the perfect pair. They'll even help you out with accessories, such as socks, shirts, energy tablets, etc. As with most specialty athletic stores, the prices are high, but so is the quality. If you want a great great athletic wear, this is the place to go.
Great brands, great staff, and great prices for student athletes. Always pleased with our purchases. Awesome service after the sale with the 30 day return policy. Best deals on socks also.
Sales person completely skipped me after waiting more than 30 minutes. Took a customer that just walked in the door. Not like he didn't know I was there he walked past me at least 7 times. Their loss I was going to buy expensive shoes and the other was just looking for inserts. Won't consider them again!
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