Russell Cellular

From the moment I got a call saying my phone was ready to going and picking it up was a great experience. Everyone was very nice. Cheyenne was wonderful in helping me get everything I wanted and putting my screen protector on! She was a joy to talk with and I would recommend her to everyone I know!

I walked in with my new IPhone 13 Pro Max today in my hand needing help transferring everything over from one phone to the other. Cheyenne was the best! She was so very good. She helped me with picking out my Kate Spade case and putting my screen protector on. I couldn’t have asked for a better sales consultant. Cheyenne is such a sweet young lady.

I had a wonderful experience here. Mitchell was super helpful and friendly. They helped me when the online Verizon people refused to. So glad I made the choice to go here.

DO NOT be fooled if Verizon tells you that a phone ordered online can be picked up on the same day at this location. I placed an order on a Wednesday for same-day pick up instead of waiting for a Monday morning mail delivery. The email stated that I would receive a call when the phone was ready for pick up. When I didn’t get a call by 2:30 on Thursday, I called the location. They claimed they didn’t have an order for me. I jumped through all of the hoops to call Verizon. They confirmed the order and gave an order number. I called back to Russell’s and when I spoke with frustration in my voice, he stated that he didn’t care for my attitude and hung up on me. I didn’t curse. I didn’t yell. I merely voiced frustration that I had already been without a phone for 2 days and I didn’t understand why he wasn’t seeing an order that Verizon says is there. I again called Verizon and told them to cancel the phone order for this location and that I would need an alternate location for pick up but if they couldn’t get me a phone by Friday, I would switch service. I had a lot going on over the weekend and I needed my phone. I was assured that a Verizon manager would call back on Friday morning. That didn’t happen so I signed with a new carrier on Friday afternoon, but finally received an email late Sunday stating that my order was ready for pick up at the location I specifically told Verizon to cancel. All around FAIL.

New to Verizon. Pedro was very helpful. We purchased new phones and he was knowledgeable and made product suggestions. He made the transfer and activation process look effortless. Hope the tower service is just as good.

I had a few issues with my phone, I decided it was time for an upgrade. After deciding on a new iPhone Brent introduced me to the Apple Watch and the benefits. I decided to purchase one and also had my account changed to business which saved me $$$. I appreciate his hard work in the setup process!

We have visited this store several times and have never had any complaints. They are knowledgeable, professional and friendly. They most recently resolved an issue that I was having with another Verizon entity and it took 30 minutes to resolve what had been an ongoing problem for 3 days. Thank you so much Russell Cellular.

My visit to Russell Cellular today was outstanding! Cheyenne was a very knowledgeable, courteous, and helpful young lady. I was in and out in less than 20 minutes and completely satisfied with the service and solution to my problem.

The store was full of customers and Brent was only agent there. He greeted each person and let them know he would get to them ASAP. He never made anyone feel rushed. Very professional and knowledgeable. He is an asset to Verizon.

Brent proved to be exactly what we needed in a customer service rep We went in to upgrade our phones. Brent was friendly, knowledgeable and courteous. We would definitely recommend Russell Cellular to our friends.