Rustic Gals Boutique

Wish I could give less than 1 star. I went in here a while back to find a cute pair of jeans and a graphic tee and to just look around because I had never been in before. As soon as I walked in I was the only customer and none of the girls working gave me the time of day. No one offered to help me find anything or greeted me even. That’s fine, I didn’t think much of it. Until 2 minutes later someone else walked in and both of the girls went up to her and offered to help her shop and greeted her. This issue with this goes way beyond the customer service in general. But the fact that I am a larger woman and the girl they were helping that came in after me was skinny. I wondered around the store and found 1 line of hangers in the “plus size” section and the clothes were ugly. Plain and simple. They were NOTHING like the other many options for smaller women. But again, I had never been in there before so I could look past that. Not every place is size inclusive and that’s fine, they don’t have to be. But they should be respectful and treat every body type that walks in with the same respect. No matter the size. Just caddy, cliquey, rude and self-obsessed women working there.

If I could give negative stars I would. When Rustic Gals first opened, I was in there every week, sometimes multiple times a week. Needless to say I was a huge supporter and spent a lot of money there. When a competing boutique moved in 2 store fronts down, the owner became super jealous and suspicious and accused the other boutique owner of stealing her window display ideas. She was convinced that someone on her staff or a customer was feeding information to the competing store owner; she actually accused me of being a rat for the other owner, even though I had been shopping at Rustic Gals since it opened. I never walked in her store again and I won’t support her. All she does is judge and make fun of other people when their backs are turned. side note: she went into the other business owners shop and got into a physical altercation with her and threw over a mannequin, the cops were called. The other business owner moved elsewhere so she didn’t have to deal with the drama. Don’t support someone like this.

Very rude employees! They made fun of my friends outfit today and had the nerve to mock her. She'd been a customer for a long time. She is very dedicated to her wardrobe and apparently these employees aren't cultured and are close minded and don't understand multiple fashion styles. I've always heard the people who work there are snobby but to actually laugh at someone and let other customers take photos. Eww

A year ago i rated one star because this business made racially insensitive clothing, making fun of the BLM movement. No apology for that one. A year later, and apparently their employees were openly laughing and taking photos of a customer in their store to make fun of her. No apology for that either. Really gross for grown women to be conducting this sort of behavior and making excuses as to why they’re treating customers like the gum beneath their shoe. Do yourselves a favor and cater to a business that doesn’t make fun of others, and has clothing in sizes that cater to every body type, and not just a size XS-M

If I could give 0 stars I would. For a small town/ business boutique they do not care about customer service and comment on customers weight and clothes. If you don't fit their expectations for you, you are treated like you are stealing. Please spend your money someplace where they will appreciate your business

Please be careful ordering from this company. I ordered clothes and told them I was going to pick up my order. I drove to their store and there was a sign on the door that said they were closed for inventory I planned go to there and shop for more than I originally purchased. No big deal so I sent them a message and asked if I could change the order to have it shipped since I live an hour away. They said sure, no problem! Gave them my address and went on with my day. 2 weeks went by and I never received anything. I messaged them because I figured they forgot. They pretty much did and they still never sent them. I totally get that people make mistakes and all, but this was my first order ever from them! They seemed to lack a lot of compassion for their customers I felt like a bother to them honestly. I probably would’ve been a returning customer and gave their business lots of money if their customer service was better. I will go somewhere else where they actually care. If you run a business, you need to get a little more organized. Not take $26 from a customer and act like the customer is wrong for asking about a product they never received and give them the run around for 2 weeks.

Love Rustic Gals! Employees are nice and helpful, there is only a small selection so you won't find many people wearing the same thing. My only complaint is their return policy. I think it would be nice if you could exchange something for equal or lesser value. But their policy is "No Returns".

From the time I walked in, to the time I left, I experienced great customer service. The best part was that the people working helped me pick outfits that flattered my body style and made me feel good about myself. They had a wide variety of clothes and sizes all at great prices! I can’t wait to shop there again!!

went in the store with my 72 year old grandma and owner didn’t bother putting her mask on. very unprofessional and inconsiderate if you ask me. even if you don’t believe in masks, wear one for the people that do, especially our elders.

If you have never left your hometown and love extremely bland and basic clothing pieces, incompetence, and unprofessionalism I highly suggest rustic gals