Rx30 Pharmacy Management System

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About

Serving over 4,700 independent pharmacies nationwide, Rx30 is the fastest growing pharmacy management software company in the market today.

Description

The Pharmacy Management System

The Rx30 Pharmacy Management System is the preferred choice of pharmacists today who demand a comprehensive pharmacy computer system that is built for speed, accuracy and functionality. For over 40 years, Rx30 has been the innovative leader in streamlining the processes and procedures that are so critical to a Pharmacist’s daily productivity. Whether your focus is independent retail pharmacy, small retail chain pharmacy, nursing home, nursing home consulting, compounding, or IV processing. Rx30 has all the tools to make your job easier!

With an experienced development staff, centered around both pharmacists and computer programmers, you can feel comfortable knowing that Rx30 has the knowledge and expertise to assure that your pharmacy software system is one step ahead of the rest! In short, our business is knowing your business!

Mission

The Gold Standard for Independent Pharmacy Software

Products

Rx30 Pharmacy Management System
Rx30 Point-Of-Sale

"Rx30's exclusive central pharmacy solution, goes beyond connecting the pharmacy management and point of sale system to integrating business and clinical operations in one complete, end to end solution."

Address: 788 Montgomery Ave, Ocoee, Florida 34761

Phone: (800) 289-7930

Website

Email: moc.03xr@ofni

State: FL

City: Ocoee

Street Number: 788 Montgomery Ave

Zip Code: 34761

categories: software company

Opening Hours

Monday: 07:30 - 20:00
Tuesday: 07:30 - 20:00
Wednesday: 07:30 - 20:00
Thursday: 07:30 - 20:00
Friday: 07:30 - 20:00
Saturday: 09:00 - 17:00
Sunday: 10:00 - 15:00

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Reviews

This review is specifically for their customer service.  We have had an issue for 3 months.  I have called in many times.  The issue is still not resolved.  We have paid $2,400.00 in support fees over these three months.  The customer service at this company is not commensurate with the fees you will pay.

I agree, this company was better before it was sold to Transaction Data Systems. Report Rx is down over ten days and when I call to tech support they said they are still working on it. Do Not purchase Rx30 software, there are other software companies that I heard are reliable.

Apparently the sales team does not understand the words "I am not interested in your product. Do not call us."  We received 5 calls within 10 minutes from a salesperson trying to get a different answer after very explicitly being told NO.

Very poor customer service. Never follow up on tickets and not understanding their on network. They have a problem on there side for over 3 months and still not working

We have been with Computer- Rx for over 12 years and before the company was sold to Transaction Data Systems it was a great company with state of the art software and service. Since Transaction Data took over the wheels are coming off this company. The lack of service is very stressful. They have increased monthly fees and done away with tech service. We have had 2 weeks go by before they called back on a problem. It is so bad that the let a small fix go until it shuts your system down. If you are down you are on your own. We were down the day before the holiday and they were closed the day before and the day of with no emergency service techs to call you. On regular days you are on hold for 30 to 60 minutes to talk to anyone and if you email them they never get back to you. They must be making lots of money but it is going to be temporary because customers are not going to put up with this for long and nobody in their right mind would buy this system now. Please sell it back to Roger before you close up.

Worse customer service,  our POS system has been down for more than an hour and we can't serve any patients. No one has bothered to call back to offer any assistance. We stand to lose all sales today because we choose to go with this company. If you are a small business, this is not the company for you. Don't make the same mistake we did.

Years worth of bad dealings. The management team will not return your calls or emails, they will avoid you at all costs. We have gotten out legal team involved due to their lack of support, between communication and bad code this is the worst stay away.

Terrible customer service.  I called to schedule a simple IP change 3 hours in advance and was promised that my ticket would be handled on time and that someone would call me.  Sadly, no one called me.  I called 15 minutes early and was on hold for 30 minutes before giving up and calling the operator.  The operator said there was nothing she could do besides submit the ticket as "urgent" and that I should call back into the queue.  I waited on hold for 30 minutes more going from caller 8 to caller 4.  While I was waiting I tried to chat with Joey at Rx30 and he said, "I see that request and have placed it to urgent priority and someone will be with you shortly." Then he ended the chat session.  I waited on hold for an agent for 45 minutes before Ben who was very helpful! made the change in about 10 minutes.  Ben even offered to wait on the phone while we tested the IP change. It took me a total of 4 hours, 5 phone calls, 1 chat, and 0 call-backs to get the IP change.

I have used this system for over 10 years.  They used to provide excellent customer service.  Now, it has become the most frustrating part of my day.  It ALWAYS takes longer than 30 minutes to even reach a live person, and at that point, it is more often than not someone who knows almost nothing about the pharmacy system.  It is obvious they are reading from a script and have no actual knowledge of their system.  They no longer provide any type of quality customer service.  If you are considering this company, RUN fast and find a company that will actual work WITH you when needed to optimize your pharmacy automation needs.

rx30  is so poorly designed that it breaks and falls all the time; nothing works; it  feels like a mistake  to go with them ;  poor service ; sabe yourself some time and please dont go with RX30

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