Sapphire Bay Car Wash

Normally I go here for my cars and I like results. Today I took my truck and was unhappy. The wash made more of a mess than anything as the bed was dirty. The manager came out but said there was nothing they could do. Didn’t offer to run it through again which was kinda slack I think. He did offer to clean the windows but the truck bed was still sandy. I don’t suggest running a truck thru there. Take it to a diy drive in and spray. When this happens it makes me decide to go elsewhere or do it myself. No fix and no refundService: Full body wash

Always leave clean and my car looking good. I really like the cleaning and window supplies they offer for the customers and air and free tire pump. You can't go wrong with a wash here.

Took my Ford Fusion. Outside generally was cleaned well, though a few spots were missed. Underside not cleaned despite ordering it. Window cleaning was good. Just average overall, not necessarily worth the price in my opinion

We love this car wash, and are monthly members. Reasonably priced, convenient, brush free, free vacuums, floor mat cleaning machine, friendly staff.

Free vacuums, glass cleaner and microfiber towels and trippy lights when going through the wash. My Tacoma loves this place.

Since the new ownership I have had several issues after automatic drafts of payments were taken from my bank account. They didn't have a record of it because of the change in company and I had to go through paying again with my debit card and then wait forever for someone to reimburse me. After 8/1/22 they are starting with the new prices. Now, what I was paying $17 a month for is now $34+ for the same regular package. Once they take the next payment I will no longer be using this car wash. I'm not paying $35 a month for something that was $17.

Took my 2017 Z71 Silverado Midnight Edition through there after purchasing it down the road at Toyota of Gastonia. Midnight edition meaning completely black. HUGE regret!!! Their brushes left SO many finish scratches on my truck. Will never go back with a dark color vehicle. NOT worth $20 or $1 for that matter.Service: Full body wash

Best self service car wash in Gastonia. They don't nickel and dime you like the Sam's Express up the street.

I just stopped by, to get a mini vacay away from my boys, , and there was an issue with pulling my membership up by my license plate. Though, I remained calm, and the servicemen had no issue with pulling my account up by name, locating my account, and solving my issue. This is my 3rd time washing with Riptide, and I've always received courteous and quality service.

Car is dirty after washing now! I have a white car so I can see the missed cleaning of the front bumper. What changed recently? New management recently as the business got bought out. Employee told me no more brushing windshield and front bumper unless on the highest plan. The automatic brushes alone are a miss. I have the basic $17/month plan and with enployees using the brush in the past, the car always was spotless afterwards. Corporate Greed by the new head honcho in town. Screw this place. I suggest everyone terminate their monthly plan.Services: Auto interior vacuuming