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Sears Home Services

  1. Elk Grove Village
  2. Elk Grove Village Department Store

Reviews, get directions and information for Sears Home Services

Sears Home Services

Description

Call (847) 380-3323 for roofing contractors in Elk Grove Village, IL. Sears home improvement experts in roofing, siding, HVAC, kitchen, bathroom, windows and more



"For 30+ years, Sears Home Services has been a leader in home improvement and remodeling services in your local area—continually earning 5-Star Reviews. Simply call or click to schedule your FREE in-home consultation with one of our local home improvement consultants for your heating and cooling, windows, cladding or siding, or roofing needs. In some areas we also do kitchen and bathroom remodeling, including countertops, cabinets and flooring. Our knowledgeable experts will explain your options, money-saving deals, special financing offers and flexible payment plans. When you work with us, we provide you with a project manager to ensure your home improvement project goes smoothly from start to finish. We are committed to your satisfaction."
Address: 1500 E Higgins Rd, Elk Grove Village 60007
Phone: (847) 380-3323
State: IL
City: Elk Grove Village
Street Number: 1500 E Higgins Rd
Zip Code: 60007
categories: heating, ventilating & air conditioning service, roofing service


Opening Hours

Monday: 06:00 - 22:00
Tuesday: 06:00 - 22:00
Wednesday: 06:00 - 22:00
Thursday: 06:00 - 22:00
Friday: 06:00 - 22:00
Saturday: 06:00 - 22:00
Sunday: 06:00 - 22:00

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Reviews
Initially the sales consultant was very attentive and helpful. Although it took him literally 5 hours to close the sale. We were exhausted by the time it was done. He assured us we would have a wonderful experience from beginning to end on the project, even giving us his cell number if we needed anything. After he left there was very little that went smoothly. The finance company was very disorganized. Every time I had contact with them I spoke to a different person and each person had different things I needed to provide. It took days and when approved they told me I would be contacted by Sears for an appointment to do the siding and that took almost 2 weeks. The sales consultant contacted me and told me that the city said I needed permission from my homeowners association to get a permit. I don't have a homeowners association. I told him to ask to speak with the persons boss as they had confused my subdivision with a neighboring subdivision. I asked to be notified when the permit was obtained. After a week and a half I called the sales consultant several times- he never called me back. Finally I dug through the paperwork and called the production consultant. Through this whole process he was the only one that I would say was great to work with. His name was Paul and he always returned calls. The project itself took 3 times as long to complete as the sales consultant said it would. He said once the project started they could do the siding in 2-3 days. That was yet another mistake uttered by the sales consultant. As well there was almost double the amount of siding at the job as needed. Did we pay for part of someone else's job? Then there was an error in the estimate regarding soffit and we needed to talk to the sales consultant. We tried for days and only received a call back once we called his boss. If the sales consultant had treated us as the production consultant did we would recommend Sears. The sales consultant seemed to only care about the sale and after that was pretty painful to work with. In addition we walk away feeling like the job probably shouldn't have cost as much as it did because of the really excessive amount of product brought to the job.
I normally do not write reviews but this one is worth mentioning. The technician Hani Dankha, tech id# 634006 that came to our home on 5/17/19 to repair our central air unit is absolutely AMAZING! His communication and follow up skills through this entire process were nothing less that impeccable. We had a couple of different techs out prior and not that they did a bad job but they didn't fix the unit or communicate the way Hani did which left me extremely frustrated and mad. I can't count the number of times they were out to fix the unit only to have it work for a short period of time and I mean working for about 40 minutes and then fail again. I am in the service industry and understand how difficult it can be at times! Thank you Hani for providing outstanding customer service!
Sears Home Improvement was the absolute worst job ever - no professional laborers...Jennifer Martin is clueless about home improvement and concentrates only on scamming the customer with hard sell tactics. I'm lving with my costly mistake. Sears is so over-priced esp condiereing lack of quality workmanship. Crooked wall tiles, granite does not have a smooth surface. Left a mess with grout all over the floor - just hid it under the stove. Electric outlets had holes around them and not straight. Don't use them - waste of money.
Very slight change in the windows I replaced thru Sears 8 years ago, but aesthetically you'd never know. Love the customer service and install team. Huge improvement in utility bills by upgrading windows.
From Jason Greenbaum, our salesman to the tech measurerer, to Ms.Jennifer Martin, our co-ordinator, and to the 2 wonderful installers , Lucas and company, Thanks to all who finished our bathroom and gave us an update the whole family is talking about! Sincerely, Cheryl L Perez September 18, 2016 Have a Great Day!!!!
It was a simple basement window replacement. The two people who did the work were on time, seemed to do good work and cleaned up after they finished. I am happy with the results
Jason and Jack were very kind and informational of any concerns I had. The workers did a good job.
very friendly. did what I wanted. very fast. only took them a day and a half to complete siding my house.
Repair personal do know how to get to root cause of the problem. They just guest at it.
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