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Sears Hometown Store

  1. Kalispell
  2. Kalispell Store
  3. Kalispell Shopping Mall
  4. Kalispell Department Store

Reviews, get directions and information for Sears Hometown Store

Sears Hometown Store

About

"Come visit your Local store today!"

Description

FREE BASIC DELIVERY option now available ONLINE ONLY! Get free basic delivery on all Home Appliance purchases over $399 regardless of how you pay! Sears Hometown Store in Kalispell, MT is the local destination for all your appliance, home goods including vacuums, hardware, and electronic needs, as well as a great selection of lawn & garden products including tractors, snow-blowers and mowers. Sears Hometown Store also offers a great selection of kitchen appliances including ovens, stoves, ranges, dishwashers and microwaves.



"Sears Hometown Store in Kalispell, MT is the local destination for major appliances including washers, dryers, refrigerators, dishwashers, and more! Also shop home goods including vacuums, hardware, and electronic needs, as well as a great selection of lawn & garden products including tractors, snow-blowers and mowers."
Address: 1105 Hwy 2 West, Kalispell 59901
Phone: (406) 755-5678
State: MT
City: Kalispell
Street Number: 1105 Hwy 2 West
Zip Code: 59901
categories: shopping & retail


Opening Hours

Monday: 09:00 - 19:00
Tuesday: 09:00 - 19:00
Wednesday: 09:00 - 19:00
Thursday: 09:00 - 19:00
Friday: 09:00 - 19:00
Saturday: 09:00 - 18:00

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Reviews
We bought a freezer last July 2021 and due to COVID-19 we had to wait for shipment. Jill went out of her way to help us and kept us informed of any delays. After picking it up and putting the door on we noticed a problem with ice forming at the top. Thanks to Jill getting us the extended warranty, they will be here tomorrow. Not bad considering we called today. I spoke too soon. Nobody showed up. We've been getting the run around ever since.
Sears Hometown Store still has a trace of that old home time feel but it's quickly diminishing especially in light of box stores and online sales. the nice thing about this story is that you could buy anything that you see on display pretty much unlike some of the other appliance stores around town where the items there are only four demonstration and you have to order them and wait for them to come in. I'm not sure there's a huge advantage to buying from Sears but they have been around a long time and the staff seemed fairly helpful while we were there. although they might be low on staff these days
I cannot say enough good. Our older used dryer quit working which we knew was coming. So we went out shopping for a new set. First stop was home depot what a joke they have all sorts of pretty sets on the floor but none in stock, not to mention half of them are also "not in stock" through the manufacturer? Anyway either way we cant wait 3 months for a new dryer. So we decided to check sears. What a relief! The older gentleman who's name I forgot to ask for, was very helpful. They had a great set on the floor ready to go out the door that day! He even helped us load it. It was a great deal, on sale everything was very competitively priced, much cheaper than home depot or lowes. What else can I say? Items available same day, great customer service, locally owned...Im a happy customer and even better, my laundry is all caught up thank you!!
They went to put my mom's dishwasher in and ruined the cut off and said it wasn't there fault! And my brother bought a 2018 lawnmower from there and it was a 2016 and wouldn't run. The owner is horrible and takes no responsibility for anything. Don't go here
We purchased a microwave from Sears locally. It blew up only a few months after we had it, and when we asked to replace it, the local Sears gave us the total run around. It wasn’t their problem, we had to contact the manufacturer—which we did at a great time expense...nine month story made short, we have gotten the run around from everyone and STILL don’t have a microwave that works!. We are disappointed and unhappy that the local Sears won’t make this right! The whole reason we purchased from the brick and mortar was because we believed we would get good customer service. It’s been worse than if we had simply ordered something less expensive online!
Ordered a new stove and it took 6 weeks to even get it in the store when we were told it would only take a week. Ive tried to call the store numerous times and no one ever seems to answer and the phone just hangs up. Not sure exactly what going on with this Sears because they are normally very good but this Kalispell store is in need of some serious help!! I won't go back and would rather go to Lowes or Home Depot after this.
Great store. But they closed as of today. Forever.
Jill and her crew are fantastic! They really came through in a pinch! Buy local!
I have never left a review before. But I had to after the horrible experience with Jill the store manager. For the last 15 years I have been purchasing my appliances, AC units, mowers, and tools from this store. But I will never buy from Sears again. Expecting the manager of the store to have enough knowledge and experience to sale me the correct battery for my riding mower that was purchased there was too much to ask for. I was sold the incorrect battery. I had even brought the old battery from the mower and mower's serial number with me. When I tried to exchange the battery with the original receipt and within the 30 day return policy she would not accept it. Due to it being during the COVID situation she would not accept it. At the time of purchase there wasn't anything posted or explained to  me about not being able to return or exchange a purchase. Orginally, she wasn't even going to extend the return policy due to it being unprecedented times even though she wouldn't allow me to. She finally said she would extend the return policy and accept the exchange once she was accepting returns. Well, that's fine and dandy.  Except for the fact that I have a battery I cannot use and a riding mower that I am unable to operate. All due to the manager selling me a incorrect part. If it was my mistake and I had purchased the part on my own without the help of the manager or any other situation I would understand. But THIS was not my fault. I should not be in this situation. I called Sears customer service line and they were not helpful. I have worked in   customer service and management business and I would have never let one of my customers leave my store in this type of situation. I have never been treated so poorly and had such terrible customer service!
We shopped several stores three years ago for an upright freezer. Our hometown Sears store had very competitive prices and we purchased a Kenmore upright freezer. I was very dismayed to find it non functional this morning, just three years and two weeks after purchasing it. I’m very disappointed in Kenmore only working for three years. My previous freezer, a G E lasted over twenty years.
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