Sears

I was please to find the boots I needed for work & the cashierAlan was very professional. I was disappointed there was no staff in the dept to help me out it was self service.

Customer Service was mean to me. He talked to me very ugly because I asked him to check my history so he could see I never received the wheel alignment that I paid for. He didn't give me his name but he was a tall black man with with short braids.

Poor service small selection of appliances forget about warranty i waited for three months without a refrigerator i have two more weeks i hope for the best

I ordered online for store pickup to save time. I placed the order early morning before they opened and took care of a bunch of errands in the meantime to be ensure I could getting everything I needed done on a busy day. After over 4 hours of them being open I still hadn't heard a response for my order and decided go in anyway. I had no problem finding multiple quantities of the item I ordered sitting on the shelf. After trying the item on it fit differently than the last pair I had worn and figured it would be an easy exchange. I bring the item to a cashier explaining I had ordered an item online but never got confirmation but wanted a different size at this point. It took another 10 minutes standing there after the manager had already come come over to direct me to the online order pickup area to cancel my order. After meeting the manager on the other side of the building he finally gets me a return slip which I then have to return to the same cashier and wait in line to make the exchange. The whole process defeated the purpose of using their online service and was horribly inefficient in every aspect. It's no surprise the company is going out of business. If they can't adapt with the times or provide basic service, it doesn't matter what history the company had. Anything positive they've offered is a thing of the past.

I want to commend ENRIQUE for turning around my negative previous experiences2 both with ridiculous wait times with Appointments with a 4pm appt. and he not only did my tire rotation, oil change and all the other checks got the multi point inspection...By him being so time efficient, thorough and professional! I will come back as a return customer thanks to you

I needed some tires, but no one could help me that day. Drop off the next day or want until January I waa told. I needed my car and I could not want for next year. So I went to Sears. I have done business with Sears in the pass a was satisfied with their services. Today with my new tires, I'm satisfy. Thanks again Sears for stepping to the plate and delivering.

Friendly staff, clean store, and very well stocked, my checkout was quick and easy! Patricia is a great store manager and Marie was very knowledgeable about product levels, I’ve never seen a store where they know their inventory so well before

While at the store the gentleman who waited on me was great. But the phone system leaves a lot to be desired. I called and was on hold for almost a half hour. I got on my other phone and was done in less than 10 minutes. I just kept the 1st one on speaker to see how long it takes before anyone picked up. After a half hour I hung up. Great for business!!!!!!!!

Well, I have been a loyal customer of Sears since 1975. I purchased tires from the Merrillville Sears Auto store, along with flat repair and road hazard agreement for an additional cost. Recently a tire kept going down, so I called for an appointment to take it in. Merrillville gave me an appointment, I showed up to a completely empty auto center. I called and got an appointment today at Chicago Ridge Mall Auto Center for 12:00 pm. I arrived and was checked in at 11:50, explained the problem with the tire and also requested a tire rotation if possible. I was told it was put on the service call. At 1:30 I observed other customers coming and going, while my vehicle had not been brought into the shop to have the tire serviced. After that I was told I was not put on the list, but I would be next. How could I not be on the list with an appointment and checked in???? To top it all off, the person who serviced my tire seemed to have an attitude when I asked if the tire will be safe if repaired since winter is coming and temperature affects the tires. He told me to talk to the initial service representative about my question and concern. After I was assured the tire would be repaired sufficiently, and the piece of metal removed, it would be safe. By the time the tire was repaired and replaced, it was almost 3 o'clock. "Oh, by the way," I was told, "We didn't do the tire rotation." Really? Well I knew that, since only one tire was touched and removed, which was the one I was having problems with. I am very disappointed with the quality of service, or should I say, lack thereof I received today. When you purchase tires, you are supposed to keep them inflated correctly and rotate them on schedule as well to keep the warranty in effect. It is hard to do the right thing when you take your car to the place where you purchase the tires, and they won't provide the service you ask them to provide. Things were a lot different in 1975. No wonder stores are closing left and right!

I would give them a -5 stars if I could! Worst service around! My parents bought a range and microwave from the Chicago ridge location, delivery date came and went with no delivery. Went in to speak to a manager who claimed she would call my mother the next day... but no call. A month later my parents bought appliances from Lowe’s, they were delivered and my mother has used them...yet our return has yet to be processed. I called the Chicago Ridge Store 5x never got a call back. I haven’t been able to contact Sears Customer Service....does anyone who is employed there even work? Worst service ever!!! #gotoLowes