Sears

Barbara. A multi-location, multi-year, employee of Sears, is the best part of my shopping experience. I can't thank her enough. I literally saved two hundred dollars, because of her. Thank you so much, for taking the extra efforts, to help me. More so ... THANK YOU SEARS !!!! I'll be back, not just for great deals ... but also, because of employees, like BARBARA !!!

Worst place and customer service ever. Spoke to Gloria, upstairs where the appliances are, but she was too busy playing on her phone

The online customer support is awful. A washer and dryer. There was an issue with the washer and we call within our 30-day policy and have been getting the runaround till our 30 days expired. They keep telling my mom that they were going to call her back and never did it's amazing how nice and helpful Sears is when they're selling the product but if it's time for the product to be fixed they can't help you.

The employees go out of their way to help you. They have great great sales. The merchandise is very high-quality I think. I got a garbage disposal. The plumber said it was the same kind that they use in houses. Please give the salespeople a pay raise.

Well, a once booming company and storefront is reduced to a bare necessity store. If you know what you need and this store has it in stock, then you can pick it up. However, there are lots of bare shelves and bare parts of the store. The employees seemed to have a great attitude and were willing to help.

First stop was at the shoe department, we were unable to find what we needed, it was somehow disorganized, we asked d sales associate for assistance, she gave us the "go to d other side so you can find out the price" then she called for assistance over the intercom and no one showed up, it made our visit longer than we expected, poor customer service. We headed to the appliances department and everyone there were very friendly, promptly helped us with smiles.

Do not buy from sears! We purchased a brand new washer and dryer for our new construction home that was being built! Our house was just finished two weeks ago so we were able to finally install our washer and dryer! When we pulled the washer out of the box it had water in the line, odd! Then we connected it to test it out and of course it is leaking water everywhere and does not work properly! To say sears gave us a used washer claiming it new is understatement! We tried to exchange it and was told we were past our 30 day exchange and we should have bought a protection plan....we were never told anything about a protection plan! Yes we may be a little past the 30 day but we could not install until the house was available for us to! They want us to call for our “new washer” to be repaired, why it’s suppose to be brand new!!!???? Now I have a new washer that doesn’t work this is def putting a damper on us moving into our first new home! Thank you sears for you’re not so good customer service we will never refer to buy from you again! Sincerely the wife you shouldn’t have messed with! Courtney Reed — at Sears Mesquite, TX.

I am not a fun of shopping but my friends are. They have great time at Sears always. There is a great variety of clothes of good quality and the prices are much cheaper than in other similar stores. I am glad they won't close these stores.

Great place with great selection of clothing. A lot of shoe varities as well. Great atmosphere. Bought a mattress here and it is very good quality for low price. Lines are long and there is a lack of carts. Overall the place is great. This was before pandemic hit Dallas

The customer service is really bad!!! I have been trying to get a new refrigerator under my warranty since August and every time we call they keep us on hold for >3 hours and when it is finally our turn, they hang up our calls!!!! We have had no working refrigerator since August!!! I WANT A RESPONSE AND GET THIS ISSUE FIXED ASAP! I would NOT recommend anyone buy from Sears or buy their warranties bc you will not be getting their products or issues resolved in a timely matter!