Trying to call & schedule an appointment there is terrible. It takes me actual days to schedule one I have a delayed sleep schedule because I don’t know whether these people are busy or not. I can’t call at or after 8, because they got there, & I can’t call at or after 3, because they left. And even when I do get to talk to someone, I have to be put on hold for a long time. Don’t even get me started on when I see their voicemails by the time it’s after 3, so I can’t call them back. It’s like I’m playing phone tag with everyone, but it’s not a game, because my mental health is on the line. The only thing that redeems this place is my counselor and doctor.
pretty sure Mark is an actual angel. i went back and forth with him on the phone for hours yesterday trying to make sure my boyfriend could get a bed there because i’m over an hour away. he was super understanding and helpful and patient. bf was too drunk and had to get medically cleared by hospital first. Mark could tell how frustrated i was and took me to the side and made sure i was okay and helped me work through the best course of action. he told me exactly what to tell the ER so that bf would get transferred back to their facility after medical clearance. Mark called me this morning to check on me and bf and told me to take care of myself. he made the past 24 hours so much easier for me and i am beyond thankful. these are the kind of people that need to work in healthcare, especially behavioral health facilities. he was kind, patient, understanding and he truly kept me sane during an awful day and a hard situation. plz give this man a raise and a gold star.
My mom was in transferred to Serenity Hospital after having gallbladder surgery. Since day one she was on the decline at this facility. she went there for rehab purposes but ended up with tubes up her nose having no idea where she was or what was going on. every other day she had a new nurse who had no idea at all what was going on with her condition. My father was extremely stressed at the care my mother was receiving. She didn't get better until we had her transferred to University Hospital Piedmont Hospital of Augusta. Please don't leave your family members at this facility.
i’m writing this review after hearing my friends rather disturbing experience at this practice. One of the nurses accused them of faking their drug test and continued to question them. After my friend said they didn’t want to hear what their weight was the nurse continued to say how they were super under weight and needed to do better. Then the psychiatrist Dr.Musalime questioned how honest they were being about their past with DCFS and claimed that what they experienced “couldn’t be true” because that’s “not how the system works”. She suggested for them to start four different categories of medications, rather than treating what their main concern was. After my friend told her they were not comfortable starting those medicines besides the one they were needing she refused to schedule them another appointment as well as help them unless they started those four medications.
It was ok. Everyone was REALLY nice except this one lady. She is white, old, and she has a hunchback. She was in building A. I admitted myself because I have been having suicidal thoughts, it was going good at first and she brought up putting me into a hospital, I cannot afford going to this hospital and she mentioned that there are no more beds avaible for me and to come back tomorrow, I told her I have work that day and cannot afford to miss days otherwise I will. I was trying to see what other options I have, but she just flat out told me "well you don't need to be here then". What "nurse" tells a suicidal patience that they don't need to be here because they can't afford it. Damn at least let me down gently I did however get to talk to a man, I think he was a counselor, he got me to calm down and I'm feeling much better. Whoever that lady is NEEDS TO BE FIRED. She brought up payment methods MULITPLE TIMES throughout the whole conversation instead of being a comforting person.
Mental health advances are slim. But when people working in mental health are comfortable with being condescending and rude all the while being funded, perhaps it is time for taxpayers to consider demanding more and better. Kemp cut chunks of funding, yet they have their jobs and state pensions so they don't care about their impact on families and community. Be wary and support your loved ones to help ensure they're being cared for. It's time this group is held accountable.
Not a great facility!!!! Most of the staff do not care about the people that come in and you’re not gonna get the help you need. They are glorified babysitters. Inpatient
I give this place 3 stars because of Dr Messulaum. She is awesome. The whole place makes her look bad. They never answer the phone and they don’t return your calls. My daughter used to see a counselor named Renee Slappey-Bates. From the jump it seemed like when she found out we didn’t have government insurance, she wanted to send us elsewhere because we have private insurance. I realize she has to get paid, put she didn’t even seem to care. She didn’t check on my daughter when she stopped showing up or anything. I felt she was glad to not go through the hassle of my insurance company. I would reach out to her for appointments and I was totally ignored. I will be seeking counsel elsewhere.
Don’t judge this place by the look of the building! Yes, you will wait, and to get a 1st time appointment is AWFULLY hard the only reason I gave it 4 stars and not 5. Once you get in though, it’s worth the wait, worth the paperwork. The staff is fairly nice, and they truly care about your well being! They give you the options for what you need to help you. I went to counseling and got on some medication for depression. They were kind, and efficient! Thank you to Serenity for helping me!
For staff you have get more and population with high drop out rates...lead to staff turnover.YOUR CARF IS EXPIRING. get funding and incentives CASE MANAGEMENT to stoping some of the disenrollment and TIME CONSUMING INTAKE. use peer specialists? get caremasters level care managers and CASE MANAGEMENT TEAMS. IT IS A BIG JOB..but more SMI and SUD funding e ists now more than ever. . P s remove mental retardation from the 1990 plaque.....out dated..stigmatized Rick
