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Shield HealthCare

  1. Valencia
  2. Franklin Health

Reviews, get directions and information for Shield HealthCare

Shield HealthCare

About

Shield HealthCare specializes in home delivered medical supplies.

Description

Shield HealthCare has been a leading provider of home delivered medical supplies since 1957. Products include:

* Incontinence supplies, including youth and adult diapers
* Ostomy supplies, including pouches, barriers and peristomal skin care
* Enteral tube feeding formulas and pumps
* Urological supplies, including catheters of all types/sizes
* Advanced wound care products
* Breast pumps and accessories

Shield offers direct billing to Medi-Cal, Medicaid, and Medicare for covered items.

Customers enjoy delivery in discreet packaging, online ordering and attentive service from our friendly, knowledgeable staff.

99% of our customers would recommend us to a friend.*

*2013 Annual Customer Satisfaction Survey conducted by Press Ganey & Associates

Mission

Shield HealthCare is a service organization dedicated to fulfilling the medical supply needs of health care professionals, patients and caregivers.

Products

Incontinence, Ostomy, Enteral Nutrition, Urological and Wound Care.



"Shield HealthCare offers advanced urological, incontinence, ostomy, enteral nutrition, diabetes and wound care supplies from leading manufacturers that work to optimize patient health and comfort, improve outcomes, and maximize lifestyle freedom. We provide expert billing to Medicaid/Medical, Medicare, and select Managed Care and private insurance plans, and 98% of our customers would recommend us to friends and family. For more information, visit our website."
Address: 27911 Franklin Pkwy, Valencia (Californie) 91355
Phone: (800) 765-8775
Email: moc.erachtlaehdleihs@ofnibew
State: CA
City: Valencia
Street Number: 27911 Franklin Pkwy
Zip Code: 91355
categories: medical supply store


Opening Hours

Monday: 09:00 - 17:30
Tuesday: 09:00 - 17:30
Wednesday: 09:00 - 17:30
Thursday: 09:00 - 17:30
Friday: 09:00 - 17:30


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Reviews
they don’t even notifiy you that a needed denial letter is needed and i had to find out about it when asking tabout the delayed delivery. now we are out of supplies because of their inaction. i will try to remember i need to do that next year but you would think they could at least send a notice instead of just letting it expire
Shield Healthcare ships the medical supplies on time but they almost always send us not enough supplies. They will need to check if there are enough supplies before placing the order. That what needs to be improved.
I rarely post bad reviews, but I would hate to have another Mother go through what I did with this company. A little background on my situation: I’m a new mom and have a little 8 month old at home who has severe milk protein allergies. My doctors office referred us over to Shield Healthcare who provided us with amino acid base formula for my son. I pay out of pocket until I reach my deductible, which shield should’ve followed up with a prior authorization with proper CPT coding in order to get a portion covered. Basically I’ve been pay over $289 a month for 8 cans out of pocket. Then I get the formula mailed to me from shield healthcare, I get multiple severely dented cans. I request shield to swap out the unopened and unused cans. I get a lot of push back and then 3 days later I get an answer that they will not refund me or swap out these dented cans. And furthermore they refuse to continue to sell me formula and pretty much leave me high and dry for the next shipment. It wasn’t until I called back for a reorder when they tell me they will no longer service me. Now my son has no formula you cant buy it over the counter since it has to be ordered. Also I spent over $900 to this company and none of that went towards my deductible because this medical supplier did not follow up on the prior authorization. I am very disappointed in their service. I would like to complain to the governing body that allows companies to sell dented formula cans that I’m suppose to feed to my infant. I’m not too happy about doing business with this company! And their main office in Valencia lacks customer service skills and compassion. Shield Healthcare just doesn’t really care about their customers needs
I will review Shield Health Care from the other side of the fence, as a former employee. I worked for the company for approximately six years and left on good terms. I might still be there today had it not been for personal health issues. As understand it, many of the clients I served continued ask about me long after I was gone. This is because we take an interest in our clients and their needs. Many if not most employees working directly with clients genuinely care about providing the best possible service. I know that I sure did as did my fellow co-workers in our department. My job was to make the client or caregiver's life a little easier by providing for their product needs. Let me say that the work was not always easy. Shield works within a very restrictive structure of local and federal regulations. Further there are almost countless rules and requirements to meet before a product can be shipped. Many hands are involved in each and every order. Most of the rules are not designed by Shield Health care but by Medicaid, Medicare and private insurance companies. Shield works very hard to get an order out the door. Most of this work is completely invisible to the client. I am retired now but I still recommend Shield Health Care to potential customers and to people looking for a career change. The work is often demanding but the personal rewards are price The company treats its employees well and offers many benefits. Shield Healthcare invests a lot of time and money in each employee beyond the pay check.
They provide supplies for my son. They are VERY friendly and made it very easy. They followed up and sent a sample for my doubts. Packages arrived very fast. I truly like their customer service!
Skip 1 month entirely supplies. I have no supply entire month. Did not renew the supplies. When I notified Shield Health Care 3 months in advance with the Doctor on the phone talked to the Representative. I don't want to say her name. She promised with the Doctor & me on the phone that she will renew but she never did. Taking too long of everything either renew supplies & on the phone customer service line. Shield H/C got authorized & Approval from the insurance company such of amount. Then Shield H/C billed the insurance company such of amount. But Shield H/C ships to patients short amount. Shield H/C steals patients' amount. But Shield H/C billed insurance more. It's a evidence with another company do incontinent supplies delivery with the same authorization & Approval & the same such amount. But the patients got more amount got more quantity more items.
I have no Idea how they work or how good the Doctors or service is. All I know is that after 4 attempts to contact the facility and being on hold for over 15 minutes without any reply, I how terrible the contact support is.
Always helpful and never do they make you feel bad for being sick .They are understanding as well as efficient .Comforting you as well as understanding various embarrassing illnesses .
no customer service, tried to overcharge!! ????
Excellent service and they quickly solve any problem, they always answer all my questions, I recommend them to everyone who likes their services!!!!
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