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Reviews, get directions and information for Shoe Mill

Shoe Mill
"Shoe Mill operates fine footwear retail stores in Portland and Salem, Oregon. We specialize in comfortable, high-quality shoes and accessories. We are a family-owned Pacific Northwest company. Shoe Mill has proudly been serving the footwear needs of our local communities for over 39 years. Our 39 plus years of success are a result of the vision, hard work, and dedication of a husband and wife team. They grew our business from a single store into the most trusted, independently owned shoe retailer in the Pacific Northwest. Do you need comfortable shoes for work, play, or leisure—or for plantar fasciitis or other foot problems or medical conditions? At Shoe Mill, we genuinely care for your foot health, and we put the world at your feet!"
Address: 831 Lancaster Dr NE, Salem (Oregon) 97301
Phone: (503) 391-6288
State: OR
City: Salem
Street Number: 831 Lancaster Dr NE
Zip Code: 97301
categories: footwear store


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Reviews
Despite quite a large inventory, they didn't have the specific shoe I wanted - its unique and 4 other shoe stores in Woodburn also couldn't help. That said, Kristen at Shoe Mill demonstrated why my friend referred me to that store. First, she suggested Woodburn Outlet Stores as a possible resource, then she gave me the shoe model information and helped me confirm my sizing, so I could order online. I will come back here in the future for this kind of customer service. WELL DONE Kristen!!
We found my wife a couple pairs of great shoes at Shoe Mill today! Clancy helped us and delivered the best customer service we have experienced in a long time!
Staff there is very knowledgeable and helpful. The lady on staff helped my husband pick the perfect shoes for his needs. He can finally walk and run without pain. : We went to the beach and hiking the next day. No pain! Thank you!!
Shoe Mill has Quality shoes and a super return policy. Everyone that works there is also kind and helpful, I have never had a bad experience. Yesterday I had the BEST experience. Clancy had helped me...not only did she help me find several shoes she also offered to measure my foot and went completely above and beyond by stretching the current shoes I was wearing. She is amazing!!!!!
Bruce did an excellent job helping me find the perfect fitting shoes today. I was so appreciative of the extra time he took. I have problems with my feet. I also have large feet so its difficult to find shoes. Bruce even taught me a trick about wearing the "no show" socks which always show! He knew so much about fit and sizing. Highly recommend!
The Shoe Mill is unparalleled for quality and service. Kayla is friendly, helpful, highly informed and wonderful to work with. I appreciate her dedication and patience with my complex shoe-finding needs. She brought out a variety of options, and we found comfortable, polished career shoes that allow me to walk for miles without hurting my feet. She is truly outstanding, and I can always count on the best experience. Highly recommended!
employee with the name that starts with k karen or kristen. ah her name is kristen, very rude not welcoming at all. made me feel like i can’t afford their products and was very judgmental and acted like she was to good to assist me. definitely won’t be shopping here again with their uptight employees.
when I bought my shoes the sales team was awesome. It took no time to find my perfect size and insole for my feet. This was what I expected and not something I would take the time to write a review about. I bought my shoes and a pair or sandals at the beginning of may. It's the end of July and my expensive walking shoes are falling apart. They are obviously very used by now but still I decided to call the store and ask about the warenty. After looking at the shoes they ordered me a new pair only because my size wasn't available at their store. I've been in the store four times now. Every experience has been a good one. Awesome place to do business with. Thank you for taking care of me.
I don't know what happened to the previous employees here but they were far better than the current workers. Bruce and Kayla were better and has always treated me the best but this new management or team is just horrible. I cannot recommend this company to anyone. They aren't friendly, very condescending, and shoes are eh quality and I hope y'all do better to your customers like Kayla and Bruce did.
Outstanding customer service! My moms took me there to get new kicks for working at the Hospital. I have achilles tendonitis and roughly do 22,000 steps a day. Clancy was I believe the young lady that helped us, she knew what pairs to recommend and went the extra mile to ship a pair in from another location. Nowadays that's above and beyond!! * I apologize if I got the associate's name wrong, if so message and I'll edit review *
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