Snails to Tails Pet Center

This place is literally horrific. I’ve never seen animals in such bad condition. This place needs to be shutdown. There was a bearded dragon so dehydrated it’s eyes were swollen shut. The poor birds were sitting in several layers of there own feces and there beaks were so overgrown one of them broke. Something must be dead in side somewhere because there was a tremendous amount of flies in there. In one of the small tanks when you first walk in there was a snake that has been dead so long it looks to be mummified. This isn’t something that happens overnight. This is months upon months of neglect, if not years. The store came recommended on Facebook and I was excited to see it. Couldn’t have been further from my expectations. Please call the town on this place and get the animals the help they need and deserve. This place needs to be shut down for the health and safety of the animals inside. If you need a pet store in the area go to The Pet Supplies Plus in BerwynHarlem/Cermak or Oak Park Natural. Both are way better choices. Please help these animals and contact the Village of Brookfield to have this businesses license revoked. These animals deserve so much better. They don’t deserve the neglect and abuse they are receiving.

We wanted to support local and check out snails and tails to grow our aquarium. I was nervous that we would have similar experiences as other reviewers and that proved to be true. We arrived around 2pm on Sunday hours listed as open until 5pm, and they were closed. I guess it would be nice to know what practiced hours are so we can plan accordingly. Snails and Tails comes highly recommended on community pages, unfortunately, it seems it’s hit or miss whether they’re honoring their posted hours.

It is pretty messy in the shop, but the fish are nice fish. The owner knows a lot about fish and is very nice to talk to. *UPDATE* I just went in yesterday and the store has been cleaned up a lot!! A really nice selection of healthy looking fish, lizards, and mice. There are NO dead mice in the cages. They even sell live food cultures! I would highly recommend you going in. The only problem is a ell, but that is too be expected in a store with fish lizards and mice.

A knowledgeable owner that cares about his animals. I saw previous reviews that said there's dead animals, and that wasn't true from my experience. I didn't see a single dead fish, and I kept looking at the rodent cages and they were all clearly alive. The place could certainly be cleaner, but it's a pet shop and a small business that I will try to support over big chains. The prices were the same or better too. Overall pleased with my experience.

The owner is very kind and knowledgeable. He has tons of experience with numerous varieties of animals and is always willing to offer good advice. He steers you toward the product or animal he thinks is right for you, not the one that will make him the most money. I've been going to this store for years and would highly recommend it to anyone keeping fish!

Good old fashion pet store where the guy really cares for his animals. it’s a one-man operation so it seems like he’s always cleaning. The fact That he breeds rats takes a lot of his time. He feeds his animals well takes care of his place to the best of his abilities

I went in there and there were live nice eating a dead mouse because they had no food. Then I went to look around more and there was a dead bunny. When I had brought it up to him he said it was "sleeping" but no it was dead. It wasnt waking up and I was shaking the cage. This is not okay. He needs to get shut down.

Beautiful fish. Not the same basic fish you see in every other chain store. I love coming here to support local breeders.

We've been going there for years. We believe Ray has had a set-back in his health and have been trying to locate a phone # for him where he can be reached. Does anyone know any information?

It was closed on Saturday around 2pm. Was stopping by to check it out on our way home from the zoo. At least the ice cream place was open