Southeast Houston Auto Storage

No one was a the office when told someone would be there. Had to wait an hour just for someone to show up so unprofessional. Lot says open 24/7 But when called to get a car no phone was answered and was given information that was incorrect.

These people are complete garbage juice. They would allow me to bring in a little bit of gas to put in my car. Instead they charged me an $80 fee for them to pull my car out. Complete greed stricken, and evil, are these people.

Please be aware! They get these cars fix them up and sell them to an individual saying that it's a blue title when it should been of a salvage title! They never put the title into their name which causes you to have to get a bonded title which makes it more expensive to title the vehicle end of your name. Just cuz it says blue title does not mean it's a blue title BE AWARE!!!

Y'all robbing people charged me for 2 storage days my car wasn't in your lot 24hrs. Took over an hour to complete one transaction

Rude, not helpful at all. I understand it's a business, but when greed is so obvious, it overruns courteous, understanding help in any way, shape or form. Especially on Christmas. Thanks for ruining my holiday AND not even letting me get anything out of my car to even go to do a job the day after. This place will literally ruin your life and not care, as long as they get their money.

BEWARE yall, I just got my car out and they purposely left my blinker lights on all night, told me I couldn’t have someone help jump start it because I needed to pay them the $45 for the jump fee. Which did not make sense obviously because they were the reason my car was dead in the first place. I told them I had my own powered jump start machine and when I went back to start my car, they decided to say that I couldn’t use it. The girl tried to threaten to call the cops on me when I already paid to get my car out. Also when I got there, someone’s vehicle right next to mines, blinker lights was on. I feel bad for those whose car is there. This is just some scandalous mess. If there was a negative star review, best believe they deserve it. I’ve never had this much trouble getting my vehicle out.

Overpriced and I was told I couldn’t put gas into my own car had to drive outside the gate to do so. I also was told I couldn’t use my mom card to pay for the overpriced charges. Overall rude don’t waste your time with this towing company cause it is definitely money hungry and will try to do anything to extend your days to add charges. They also charge for jumpstarts and you can’t push or pull your car out the gate if so will charge. I’m sure they tampered with my car to cause my battery to die so I would pay for towing thankfully I searched for my car whereabouts. If it sat there any longer I would have to pay for towing or a jumpstart.

These people are awful. When o went to go pick up my keys and protect one of my air pods were missing and they did nothing about it. Or take responsibility. The people are rude and unprofessional. I hate for anyone who has their car here.

This agency was unprofessional, incompetent and rude. Something very shady going on with this agency. The car was registered to the apartment complex for eight months and mysteriously the car was dropped from their registration and towed to this outfit. After haggling with them to find out what paperwork they would accept, the "manager" De'Andra shut the window in my son's face and told him he would have to wait 20 minutes as they were busy. They would not answer the window so I called several times before reaching them to be told they were busy and he would have to wait although there were no other customers waiting to be helped. Kindness goes a long way....but this agency lacks in that department.

Broken windshield when addressed they didn't care to resolve the issue. Customer service is absolutely NOT one of their strengths. My advice to anyone having to deal with these special kind of people is DON'T!!! Take your unfortunate losses and walk away. They care as much as... oh wait! They don't. Btw. Can I give them no stars!? They don't deserve NOT ONE!