Reviews
I have been a member at Rio Sport & Health for 10 years. I have had nothing but great experiences. The personal trainers are very skilled and always willing to give a hand when needed. I have known the general manager since he was the assistant manager 5 years ago. I couldn't be more excited to have him running the gym. He is professional and keeps the gym looking great including the bathrooms, which is very important. Also a huge plus includes the front desk associates who are always welcoming and friendly! You will never catch Michael without a smile and asking how your day is going! Highly recommend this gym to anyone looking to make a change. PS. They have steam rooms
Our family has been members for 3 years now and we always enjoy our time at the gym. Whether it's yoga classes, racquetball, working out on the machines, or working with one of the many helpful personal trainers, it's been a great gym with great service for all of us. Josh Weaver the personal trainer is excellent -- cheerful, encouraging, diligent, hard-working -- and everyone else we've encountered over the past 3 years has been great. I love the spaciousness of the upper level and the lovely view of the lake. Parking has never been a problem we always park on the upper level, the hours work fine for us, and it's just been an overall great experience for our family.
I joined this gym under the impression I was signing a month-to-month membership, which is why I was paying a higher fee I agreed and understood that. Of course upon trying to cancel my membership when I was transferred to another state I was informed I was liable for another 6 months. Ironically there was an early termination offer. This saved me $30. As other reviews stated the customer service is horrible. Also, they do not maintain the facility. I worked out weekdays utilizing the 6am group classes. The room that we used NEVER was cleaned - no exaggeration. Some members brought cleaners for their workout area. It was gross. They will mislead you. Avoid the trap. Read the other reviews.
Extremely over-crowded classes! If you are signing up for a gym to take the classes, don't go here. It's not an enjoyable experience. Also if you're joining because of the pool, that's also extremely over-crowded. They have classes all the time which take up half the pool. At least one of the spas is always out of order. Oh and this place charges you for TWO MORE MONTHS after you cancel. Come on, this isn't an apartment where you need 60 days notice to find a new tenant, it's a gym. I want my $80 back. That's just unfair.
We used to have a family membership but now we are empty nesters with a gym in our building. My daughter, who swims in college, came home during thanksgiving and needed a place to swim to keep in shape for winter championships. They let us use the pool with a temporary membership which was extremely generous. This kind of wonderful customer experience is not something you typically get at most gyms. When we were members, the equipment was top notch, the pool the right temperature and the locker rooms spotless. Rio Sport & Health...Thanks
I have been member of numerous gyms over the past 15 years and I have been working out 5-6/week. I have never been part of a gym that cares less about their patrons' safety and well being. If you are someone who goes to gym regularly to work out, then this gym isn't for you. They always want more people to join at whatever cost. They conduct group exercise classes in the weight room while others are lifting. They don't care about distracting patrons who are lifting weights or breaking their concentration. You have trainers yelling and the trainees doing various movements that should be only done in a group exercise room. This is a place to join if you are a regular gym attendee like myself and get hurt, which I already have. When I did get hurt, they were in a hurry to get me sign off on a statement that their operations or practices have nothing to do with my injury. On a side note, the men's locker room stinks and they don't enforce patrons to re-stack the wights, thus there are weights all over the floor. Like someone else have said, the management/ trainers never come to to the floor to enforce the safety rules.
Very convenient location, close to retail. On the plus side, the gym has a large pool, classes, free weights, machines, and cardio equipment. I've been a member since 2006...and I have to say, the level of service hasn't remained the same over the years. Equipment isn't repaired as quickly, amenities have lessened, and the club management seems indifferent. I wish Sport and Health corporate management would invest the time and effort to bring this club back to the greatness it was when I first joined in 2006.
This is an absolutely fantastic gym and highly recommend it to everyone. The staff is knowledgeable, very friendly and made me feel at home. The equipment is laid out very well and offers a plethora of challenging machines that I hadn't seen before. The facility is very clean and maintained well. You'd be hard pressed to find a better place to build and maintain your body.
We are 12/15 year members, and we have seen this club go through many changes. The current changes are not good. The club management is not interested in caring for the equipment, daily I take a piece to the front desk which needs repair or replacement. Unfortunately, I find it back on the floor or unattended if is it a bench or machine, often for weeks if not months without the proper work having been done. The benches need to be recovered and screws holding the machines together are frequently lose. Many of the cable machines have not been tuned up or adjusted in years and as a result often grab or have undue friction in both directions resulting in poor body mechanics. Many of the cardio machines are also in need of attention which does not occur until long after they cease to function. Safety is clearly not a concern for this management staff. The Men's hot tub has been offline since the end of the Summer 2015. The Showers are unclean and Sauma is not maintained. Women's showers are frequently nonfunctional or there is no hot water except the two in the far back. The greeters at the front Michael in particular are fantastic. But they cannot make up for the poor management and the gross lack of attention to the care of the facility. Sadly, this once great club has become a feeding ground for thieves and slobs. If you are after a bargain basement atmosphere with young people who can't pick up after themselves, throw around the weights and older members who groom in the common areas and leave other hygiene products on the floor or sink top then the RIO is for you.
The classes are always really crowded. You have to get there extremely early just to get a cramped spot in a yoga class. I think Zumba is even worse, even though they sometimes have two zumba classes a day. I also wish they were open later to accommodate the large crowds and those of us who would like to avoid the rush. This has nothing to do with the gym staff, but if you like to shower and use the sauna or steam room, beware. Wear flip flops and prepare to deal with some people's gross habits. The shower spitters and shower nose blowers bother me the most. Some of the clientele have no regard for others. Some inconsiderate people leave their dirty trash around the locker room, showers and the gym. I see the locker room attendants working pretty hard, but to no avail, the gross factor continues. In general, the front desk staff isn't as bad as some people claim. They do their job passing out towels and scanning cards...but they don't know much about the classes, so don't bother asking them. They probably don't get paid enough to care that much.
