SpringHill Suites Cincinnati Airport South

This newly built hotel by Turfway's horse race track was amazing. There's plenty of room for a family of 4, traveling on a budget. Weekend breakfast is served til 10:00 am. The indoor pool is open til 10:00 pm, and was perfect for the little ones to get some energy out before bed. My little ones wanted a snack, but all they had available was convenience store chips, candy and frozen meals that could be cooked it the microwaves. Staff at the front desk went to the kitchen to get us some fresh oranges and apples that they set up at breakfast. The front desk staff was so nice!!

I contacted Marriott customer service for the issues that we experienced as below, and the response from the hotel was very irresponsible and unprofessional. I recommend to avoid this hotel. See below: My family stayed this hotel for our spring break vacation using MB BOUNDLESS VISA FREE NIGHT UP TO 50K PTS. The staffs were kind, but there were many problems while we were staying. 1. bedbugs or fleas I found blood stains on the sheet when we checked in, but we were with young kids and extremely tired from sightseeing. I didn't bring up the issue because I didn't want to ruin our vacation. It was a HUGE mistake, although I took a picture of the stains. After staying there, all four of us got multiple bug bites, and the bugs followed us to our home. We spent a very painful period of time to deal with this bug issue. As soon as we entered the room, we felt very unpleasant and stuffy smell in the air, but we never expected to deal with the bug issue. 2. Because we have little ones, swimming pool is a must for us for choosing any hotel staying. However, the pool water was extremely unclean and not clear at all. 3. Breakfast was not good. The waffle/pancake machine was out of order, and there were not many selections of food. It was very disappointing. I can deal with the swimming pool or breakfast, but the bug issue was too damaging for us. Is there any way that I can get refund of my certificate, any form of compensation, or something like that? If you need a picture of the blood stain, I can send it. Please let me know how you can address this serious issue. The response from the GM: I just received your complaint from Marriott.I'm the GM of the hotel and we see you checked in to the hotel at 5pm that day and this was never brought to our attention. Unfortunately I'm not able to give a refund since this wasn't brought to our attention and it's been 3 months since your stay. I apologize your stay wasn't as expected but at no point did you give us the opportunity to make it right. Have a great week!

We just stayed there for the night after a concert. The layout of the rooms is pretty cool. There's a big couch/chunky hide-a-bed in the sitting area, also liked that the toilet and the sink was separate from the shower room. The room wasn't humongous but it was very clean and modern. There's a pool there too and free breakfast in the morning.

We love Springhill Suites! The rooms are amazing. Our view was of a horse racing track. If you have kids they have a pull out mattress from under a large couch. The breakfast they have waffles and eggs and sausage. They have some fruit. There is oatmeal and some toppings. Bread items, cereal/milk, Juices, etc. I feel like they should have more options for the waffles not just syrup.

In terms of location, this hotel is behind another hotel as directed by google maps. Food was alright. Boxed cereals for kids. Choice of chocolate and plain milk. Scrambled eggs, oatmeal station. Make your own waffles, bagels, croissants. There were sausages one day- it was not good. There was bacon one day - it was burnt. As another reviewer mentioned, yes, the swimming pool was very cloudy and the smell of chlorine was very strong! I disliked the pool’s concept. There’s a walkway the perimeter of the pool and from the stairs there’s a long walkway which is 3ft. Plus the cloudy water - makes it dangerous. It’s a big dip from 3 ft to 5ft. My biggest issue is the rooms looked clean and nice when we got there. But one day, saw bedbugs. Reported it and got another room. I’m dissatisfied and disappointed at hotels recently because of this experience.

Beautiful hotel with a 10/10 breakfast! beautiful view of the racetrack, conveniently located, easy walk to target/food/shops. Great pool and spacious rooms with comfortable beds. Only hang up was we had called months ago to reserve adjoining rooms with our friends. Then we called weeks in advance and then a few days before. Then when we got there it was "sorry already full" and less that helpful staff who just kept repeating, there's nothing they could do. We were meeting from opposite ends of the country to spend time with each other and wanted to be able to maximize our time together so it was frustrating. We ended up asking if our second night they could give us adjoining rooms and they let us do that but we had to pack to our rooms both traveling with kids and then only were able to check back in hours later. All in all, beautiful hotel, but we will stay Hilton next time since Marriot won't guarantee you an adjoining room, even if you call both months, weeks and days in advance.

Our first time here. The room was clean. No bugs. The front desk clerk on the night checked in was awesome. After 3 reminders, housekeeping finally showed up, however they sent someone who couldn't speak English - which is odd because someone who could speak English was literally a 10 feet away! Overall, good experience. There is a rule that nobody could enter the pool area alone. ..ok.... It was usually extremely full and chaotic. Not many choices on breakfast. Still, I would stay here again.

I love the hotel but I don’t like that room service is every other day, so we never got fresh towels during our visit or a made up towels, you can ask for fresh towels at the front desk Nearby activities: Good central location too many restaurants and large scale stores such as Target and other amenities

Great place to stay at for vacation with families. Convenient to many restaurants in area as well great distance from Creation Museum, Ark Encounter, Newport Aquarium, and Cinncinnati zoo. Breakfast is provided and good hours of pool availabilityRooms: 5/5

I always stay at Marriott this stay was vey disappointing. Checked in on a Sunday the girl young girl was very rude. Get to my room air isn’t working wait a little while to see if it does cool down no it doesn’t turned the thermostat to 65 remained on 74 maintenance comes up he was extremely ignorant said give it time I gave it over an hour no change. Went out came back 4 hours later no change. Nice young man working moved me to another room had to change rooms move everything to another floor new room TV doesn’t work! Called the desk the next morning she said everyone is having problems with the TV they are coming from the company to look at it. Come back from work that day still no TV, day 2 no TV! Nice young man comes up wiggles wires it can on went back off! He was the only one working I said don’t worry about I’ll call maintenance in the morning. Day 3 maintenance comes up wiggles some wires looks at me like I’m stupid again very ignorant says it is the wire! Ohhhh ok because apparently I know that??? Housekeeping skipped over me for 4 days called the front desk oh it’s not time for your room to be done…. Yes every 2 days!!! Fresh towels garbage emptied…. Breakfast was awful don’t even bother going to that!! Pool always had a million ppl in it super small! This was by far the worst experience I have ever had from Marriott!!! Never again!