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Reviews, get directions and information for Sprint

Sprint

Description

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"The leader in 5G – Now America’s largest 5G network also provides the fastest and most reliable 5G Coverage. Check out our latest Apple iPhone 14 deals, along with great Samsung Galaxy S23 Offers and OnePlus promotions. Shop this T-Mobile Store in Tarzana, CA to find your next 5G Phone and other devices."
Address: 18853 Ventura Blvd, Tarzana 91356
Phone: (818) 344-4764
State: CA
City: Tarzana
Street Number: 18853 Ventura Blvd
Zip Code: 91356
categories: shopping & retail


Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 10:00 - 21:00
Sunday: 10:00 - 19:00

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Reviews
Nick is anazing. I had failed calls and failed messaging. I spent 1 hour on the phone with Apple and 4 HOURS with technical support from the Philippines for T-Mobil. Nick fixed my phone in 2 seconds! He reduced my bill by $15 a month. This T Mobil store is awesome!!!!!! Go see Nick. Extremely professional. EXCELLENT customer service. Thank you Nick!
Don’t work with Eric. He a layer or really doesn’t know what he is doing . He tricked us into buying two phone and a iPad. He said the iPad is free which is not and they are charging us $9 a month. Also, he said that I would be able unlock my phone for my trip to overseas. When I called T-Mobile, they said that I have to pay off the phone fully $718 to unlock it. I would have been better off if I purchased both phones unlocked from Apple.
Do not buy the internet service. Speed is sporadic and slow. Spectrum is offering $50 Internet service + free mobile service for 12 months. Don’t waste your time with T-Mobile go with spectrum and save some time and money. Employees here are completely incompetent and don’t care. To cancel, you have to mail the equipment back yourself and pray it doesn’t get lost in the mail.
Come check them out at T-Mobile. You won't be disappointed. Carlos is the man! Diego is cool too. But check them out for anything you need. They have all the answers. I've been to 5 different stores I'm a Sprint customer and they all shoo me away. Carlos welcomed me in and made me feel at home from the get go. This will keep me a loyal customer for years to come and I'll keep coming to them. They are amazing!
Bad service, I added services and they said I didn not. I had insurance on my phone and since their not a coporate store of sprint, the owner and staff do not care. All they care about is Platinum Wireless and America n Connection Do No Use this store find a real sprint store
Nicholas was extremely polite & did a fantastic job assisting my mom. Please hire more employees like him. Also very knowledgeable of the products, as a matter of fact he needs a raise. Sean Damavandi
I am very disappointed with service. They’re only interested in selling their product. They never take care of you when you hi back with a problem. I bought iPhone 13 plus otter box. The otter box holster did not fit right and my phone keeps falling out due to faulty product. I never get help from them. I was told to contact otter box company. I never got replaced. I was told to buy another otter box
I bought a new iPhone 12 and I was very pleased with the service there! They worked with my price range and I didn't feel like they were trying to take advantage of me at all. I got exactly what I wanted, the staff was I feel pretty upfront and honest about every step and inquiry that they were going to do , step by step. I felt I got a really good deal for the credit that I have and I am very pleased with the attention and help I was given! I am so happy to have a new phone and number for my business I do hair and videos, social media, and the camera features are ALL very important for my business! So to walk out with one of the most popular and trendy phone was a WIN for me! I now have 5G as well and I CAN'T WAIT TO USE IT! THANKS AGAIN FOR ALL YOUR HELP
I want to thank the assistant manager Nick for helping me out today. I came in looking to get a new phone and he gave me a great deal. If you're looking for great customer service make sure you see him.
Horrible Service. We were assisted by a representative that goes by the name of Sugar. We wanted to set up a new line for my girlfriend and told her we had a 15% discount through my work. She then proceeded to tell us that T-mobile has a free line promotion not telling us that the 15% off would not work with that extra line. On top of that, the line we were set up with to transfer her number was an internet line which would not transfer the number over. I would never go to this location again.
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